MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases Training Course

Module 1: Get Started with Microsoft 365 Copilot for Government

Introduction to Microsoft 365 Copilot for Government

This module delves into the capabilities of Microsoft 365 Copilot, providing an in-depth understanding of its functionalities and Microsoft's commitment to responsible and ethical AI practices.

• Describe the purpose and functionalities of Microsoft 365 Copilot for government operations.
• Explain the underlying principles that drive Microsoft 365 Copilot.
• Identify the core components essential to Microsoft 365 Copilot.
• Articulate Microsoft's dedication to responsible AI practices for government use.

Explore the Possibilities with Microsoft 365 Copilot for Government

This module explores the practical applications of Microsoft 365 Copilot across Microsoft 365 Apps, demonstrating how to streamline workflows and enhance productivity in government settings.

• Identify and apply key features of Microsoft 365 Copilot in each Microsoft 365 App to boost productivity and workflow efficiency for government tasks.
• Understand how Microsoft 365 Copilot integrates with Teams to provide a centralized hub for all work-related information for government employees.
• Utilize the AI capabilities of Microsoft 365 Copilot to transform task management in Microsoft 365, making processes more intuitive and efficient for government operations.

Optimize and Extend Microsoft 365 Copilot for Government

This module covers best practices for using Microsoft 365 Copilot and key extension methods to ensure full utilization of its features in a government context.

• Describe the best practices for using Microsoft 365 Copilot in government settings.
• Understand how to effectively prompt Microsoft 365 Copilot for optimal results in government tasks.
• Explore Microsoft 365 Copilot extensibility options tailored for government applications.

Module 2: Empower Your Workforce with Microsoft 365 Copilot Use Cases for Government

Empower Your Workforce with Microsoft 365 Copilot: Executives Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in executive-level government scenarios.

• Use Microsoft 365 Copilot Chat in Teams to synthesize emails and chats from the past week involving a specific topic for government executives.
• Use Microsoft 365 Copilot in Teams to generate a list of key points made by participants involved in chats and emails related to a specific topic over the past 30 days.
• Use Microsoft 365 Copilot in Word to create a speech for government executives based on an annual budget statement.
• Use Microsoft 365 Copilot in PowerPoint to create a presentation for government executives regarding the annual budget statement.

Empower Your Workforce with Microsoft 365 Copilot: Sales Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in sales-related government scenarios.

• Use Microsoft 365 Copilot in Loop to create and update a market research report for a potential new government procurement market.
• Use Microsoft 365 Copilot in PowerPoint to create and customize a sales presentation based on a market trend report for a new government product.
• Use Microsoft 365 Copilot Chat in Teams to summarize emails, meetings, and chats related to a specific project over the past 30 days, and generate a list of action items involving a specific person or topic.
• Use Microsoft 365 Copilot in Word to compare three supplier agreements, identify differences, and provide recommended actions for government procurement.

Empower Your Workforce with Microsoft 365 Copilot: IT Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in IT-related government scenarios.

• Use Business Chat to summarize information in a product spec document for a network security product and create a project plan to implement the product for government agencies.
• Use Microsoft 365 Copilot in PowerPoint to create and customize a business presentation based on the product plan created for the new network security product for government use.
• Use Microsoft 365 Copilot in Word to modify a technical implementation report for a customer who is planning to install the new network security product in a government setting.
• Use Microsoft 365 Copilot in Outlook to draft an email that provides highlights from the technical implementation report created for a government agency installing the new network security product.

Empower Your Workforce with Microsoft 365 Copilot: Marketing Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in marketing-related government scenarios.

• Use Microsoft 365 Copilot Chat to analyze market trends in the U.S. toy market, provide sales forecasts, and identify new sales opportunities for government programs.
• Use Microsoft 365 Copilot in Loop to generate marketing campaign ideas for a new product line of outdoor toys for government initiatives.
• Use Microsoft 365 Copilot in Word to consolidate three product marketing reports into a single Market Analysis report and make further customizations for government use.
• Use Microsoft 365 Copilot in Excel to analyze market trends captured in a spreadsheet for a new beverage product for government programs.

Empower Your Workforce with Microsoft 365 Copilot: Finance Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in finance-related government scenarios.

• Use Microsoft 365 Copilot in Outlook to draft an email to an insurance company requesting a meeting to discuss increases in the government agency's medical insurance premiums.
• Use Microsoft 365 Copilot in Excel to analyze a spreadsheet containing projected revenue and user engagement for the agency's Q1 marketing campaigns, then add new calculations and charts to visualize the data.
• Use Microsoft 365 Copilot in Word to create a marketing campaign report based on the financial results from the agency's Q1 marketing campaigns.
• Use Microsoft 365 Copilot in Word to summarize the agency's financial statement results for the past five years, including trends, growth patterns, profitability analysis, and areas of concern.

Empower Your Workforce with Microsoft 365 Copilot: HR Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in HR-related government scenarios.

• Use Microsoft 365 Copilot in Word to create a job description based on an HR job responsibility document for government positions.
• Use Microsoft 365 Copilot in Word to analyze multiple resumes for a government job role, create a report comparing the strengths and weaknesses of each candidate, and make a final recommendation.
• Use Microsoft 365 Copilot in Loop to create a set of interview questions for a new government job role.
• Use Microsoft 365 Copilot in Outlook to compose an email offer letter to a candidate for a new government job role.

Empower Your Workforce with Microsoft 365 Copilot: Operations Use Case for Government

This module enables participants to perform a series of use case exercises that build their Microsoft 365 Copilot skills in operations-related government scenarios.

• Use Microsoft 365 Copilot in Whiteboard to brainstorm project plan ideas for installing a new network security product, and then categorize the ideas for government operations.
• Use Microsoft 365 Copilot in Outlook to locate an actual email thread, summarize the thread, and generate a reply for government communications.
• Use Microsoft 365 Copilot in Word to locate information on troubleshooting current production equipment and identify how to reset the processor for government facilities.
• Use Microsoft 365 Copilot in Loop to create a set of questions for a customer discovery session with a consulting firm that will be installing a VPN in the agency's corporate network.

Empower Your Workforce with Microsoft 365 Copilot: Challenge Use Case for Government

This module challenges learners by having them use Microsoft 365 Copilot to address various government business scenarios without the aid of step-by-step instructions.

• Use Microsoft 365 Copilot in Loop, Word, and Microsoft 365 Copilot Chat to create HR interview questions for a new role in government, and then compare the results generated by each Copilot.
• Use Microsoft 365 Copilot in Word and Excel to enhance a government agency's social media marketing presence.
• Use Microsoft 365 Copilot in Whiteboard and Word to create project planning documentation and visualize project timelines, milestones, and dependencies for government projects.
• Use Microsoft 365 Copilot in Word to create a marketing report and brainstorm marketing campaign ideas, and use Copilot in PowerPoint to create a marketing presentation for government initiatives.