Course Outline

Introduction and Workshop Goals

  • Welcome, agenda overview, and workshop objectives
  • Aligning closing skills with organizational sales targets and values for government
  • Initial assessment of personal baseline and goal setting for the day

Understanding Buyer Psychology

  • Examination of buyer motivations, decision triggers, and risk perception
  • Identification of economic, technical, and personal decision drivers
  • Mapping buyer stages to effective closing strategies

Structuring the Close: A Repeatable Process

  • Frameworks for consistent, stage-based closures
  • Development of checklists and close readiness signals
  • Adaptation of the process for both short and long sales cycles

Effective Questioning and Listening

  • High-impact closing questions and their optimal timing
  • Active listening techniques to uncover hidden objections
  • Transforming answers into clear next-step commitments

Handling Objections and Negotiation Tactics

  • Classification of objections and corresponding response patterns
  • Negotiation principles to maintain margins and relationships
  • Roleplay exercises: converting objections into opportunities for closure

Closing Scripts, Trial Closes, and Language to Use

  • Proven closing scripts and customizable templates for government use
  • Utilizing trial closes to gauge readiness and secure micro-commitments
  • Selecting words and phrases that enhance urgency without applying pressure

Handling Price and Value Conversations

  • Framing price as value and return on investment (ROI) for various buyer types
  • Strategies for anchoring, bundling, and making concessions
  • Practice scenarios: pitching value and addressing price pushback

Follow-up, Commitments, and Post-Close Activities

  • Designing follow-up schedules to maintain momentum
  • Securing explicit commitments and documenting next steps in writing
  • Best practices for transitioning to onboarding or delivery teams

Practical Roleplay Sessions and Peer Coaching

  • Paired roleplays focusing on common seller and buyer personas
  • Structured peer feedback based on observed behaviors
  • Iterative refinement cycles and coach-led demonstrations

Action Planning and Measurement

  • Development of a personal 30-day closing action plan for government
  • Selection of simple metrics to track improvements in closing rates
  • Preparation of a manager handoff document for reinforcement and ongoing coaching

Summary and Next Steps

Requirements

  • A foundational understanding of the sales process and customer journeys
  • Experience in engaging with prospects or customers
  • Willingness to participate in role-play exercises and receive peer feedback

Audience

  • Sales representatives and account executives for government
  • Field sales and inside sales teams
  • Sales managers and team leaders responsible for performance metrics
 7 Hours

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