Course Outline
Introduction and Workshop Goals
- Welcome, agenda overview, and workshop objectives
- Aligning closing skills with organizational sales targets and values for government
- Initial assessment of personal baseline and goal setting for the day
Understanding Buyer Psychology
- Examination of buyer motivations, decision triggers, and risk perception
- Identification of economic, technical, and personal decision drivers
- Mapping buyer stages to effective closing strategies
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closures
- Development of checklists and close readiness signals
- Adaptation of the process for both short and long sales cycles
Effective Questioning and Listening
- High-impact closing questions and their optimal timing
- Active listening techniques to uncover hidden objections
- Transforming answers into clear next-step commitments
Handling Objections and Negotiation Tactics
- Classification of objections and corresponding response patterns
- Negotiation principles to maintain margins and relationships
- Roleplay exercises: converting objections into opportunities for closure
Closing Scripts, Trial Closes, and Language to Use
- Proven closing scripts and customizable templates for government use
- Utilizing trial closes to gauge readiness and secure micro-commitments
- Selecting words and phrases that enhance urgency without applying pressure
Handling Price and Value Conversations
- Framing price as value and return on investment (ROI) for various buyer types
- Strategies for anchoring, bundling, and making concessions
- Practice scenarios: pitching value and addressing price pushback
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up schedules to maintain momentum
- Securing explicit commitments and documenting next steps in writing
- Best practices for transitioning to onboarding or delivery teams
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays focusing on common seller and buyer personas
- Structured peer feedback based on observed behaviors
- Iterative refinement cycles and coach-led demonstrations
Action Planning and Measurement
- Development of a personal 30-day closing action plan for government
- Selection of simple metrics to track improvements in closing rates
- Preparation of a manager handoff document for reinforcement and ongoing coaching
Summary and Next Steps
Requirements
- A foundational understanding of the sales process and customer journeys
- Experience in engaging with prospects or customers
- Willingness to participate in role-play exercises and receive peer feedback
Audience
- Sales representatives and account executives for government
- Field sales and inside sales teams
- Sales managers and team leaders responsible for performance metrics
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.