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Course Outline

Introduction and Workshop Goals

  • Welcome, agenda overview, and expected outcomes of the workshop
  • Aligning closing skills with organizational sales targets and values for government
  • Personal baseline assessment and goal setting for the day's activities

Understanding Buyer Psychology

  • Analysis of buyer motivations, decision triggers, and risk perception in public sector contexts
  • Identification of economic, technical, and personal factors influencing decision-making for government
  • Mapping the stages of the buyer journey to appropriate closing strategies for government contracts

Structuring the Close: A Repeatable Process

  • Frameworks for consistent, stage-based closing processes in public sector sales
  • Development of checklists and readiness signals to ensure a smooth closing process for government
  • Adaptation of the closing process for both short-term and long-term procurement cycles

Effective Questioning and Listening

  • Utilization of high-impact closing questions tailored to public sector buyers
  • Active listening techniques to identify and address hidden objections in government sales
  • Strategies for converting answers into clear next-step commitments for government

Handling Objections and Negotiation Tactics

  • Categorization of common objections and tailored response strategies for government contracts
  • Application of negotiation principles to maintain margins while preserving relationships in public sector deals
  • Roleplay exercises: converting objections into opportunities to close for government

Closing Scripts, Trial Closes, and Language to Use

  • Proven closing scripts and customizable templates for public sector sales
  • Techniques for using trial closes to assess readiness and secure micro-commitments in government contracts
  • Key words and phrases that increase urgency without applying pressure in public sector negotiations

Handling Price and Value Conversations

  • Methods for framing price as value and return on investment (ROI) for different government buyer types
  • Strategies for anchoring, bundling, and making strategic concessions in public sector pricing
  • Practice scenarios: effectively pitching value and responding to price pushback in government contracts

Follow-up, Commitments, and Post-Close Activities

  • Designing follow-up cadences to maintain momentum and ensure continuous engagement for government
  • Techniques for securing explicit commitments and documenting next steps in writing for government contracts
  • Best practices for handing over projects to onboarding or delivery teams within the public sector

Practical Roleplay Sessions and Peer Coaching

  • Paired roleplays covering common seller and buyer archetypes in government procurement
  • Structured peer feedback focusing on observed behaviors and effective techniques for government sales
  • Cycles of refinement and coach-led demonstrations to enhance closing skills for government

Action Planning and Measurement

  • Development of a personal 30-day action plan to improve closing skills in public sector sales
  • Selection of simple metrics to track progress and measure improvements in closing rates for government
  • Preparation of a manager handoff document to support ongoing reinforcement and coaching in the public sector

Summary and Next Steps

Requirements

  • A foundational understanding of the sales process and customer journeys
  • Demonstrated experience in engaging with prospects or customers
  • Willingness to participate in roleplay exercises and accept constructive feedback from peers

Audience

  • Sales representatives and account executives for government contracts
  • Field sales and inside sales teams supporting public sector clients
  • Sales managers and team leaders responsible for enhancing closing performance in the public sector
 7 Hours

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