Course Outline

Introduction and Workshop Goals

  • Welcome, agenda, and expected outcomes of the workshop
  • Aligning closing skills with organizational sales targets and values for government
  • Conducting a personal baseline assessment and setting goals for the day

Understanding Buyer Psychology

  • Analyzing buyer motivations, decision triggers, and risk perception
  • Identifying economic, technical, and personal decision-making factors
  • Mapping buyer stages to effective closing tactics for government

Structuring the Close: A Repeatable Process

  • Frameworks for consistent, stage-based closing strategies for government
  • Developing checklists and identifying close readiness signals
  • Adapting the process for both short and long sales cycles in government

Effective Questioning and Listening

  • Utilizing high-impact closing questions and appropriate timing for government
  • Employing active listening techniques to uncover hidden objections
  • Converting answers into clear next-step commitments for government

Handling Objections and Negotiation Tactics

  • Classifying objections and developing tailored response patterns for government
  • Applying negotiation principles to preserve margin and relationships for government
  • Roleplay: converting objections into opportunities to close for government

Closing Scripts, Trial Closes, and Language to Use

  • Proven closing scripts and customizable templates for government
  • Using trial closes to assess readiness and secure micro-commitments for government
  • Selecting words and phrases that increase urgency without creating pressure for government

Handling Price and Value Conversations

  • Framing price as value and return on investment for different buyer types in government
  • Implementing anchoring, bundling, and concession strategies for government
  • Practice scenarios: pitching value and responding to price pushback for government

Follow-up, Commitments, and Post-Close Activities

  • Designing follow-up cadences to maintain momentum for government
  • Securing explicit commitments and next steps in writing for government
  • Best practices for handover to onboarding or delivery teams for government

Practical Roleplay Sessions and Peer Coaching

  • Paired roleplays covering common seller and buyer archetypes for government
  • Structured peer feedback using observed behaviors for government
  • Refinement cycles and coach-led demonstrations for government

Action Planning and Measurement

  • Creating a personal 30-day closing action plan for government
  • Selecting simple metrics to track closing improvements for government
  • Preparing a manager handoff for reinforcement and coaching for government

Summary and Next Steps

Requirements

  • A foundational understanding of the sales process and customer journey
  • Experience in interacting with prospects or customers
  • A willingness to engage in roleplay exercises and accept feedback from peers

Audience

  • Sales representatives and account executives
  • Field sales and inside sales teams
  • Sales managers and team leaders responsible for enhancing closing performance for government contracts
 7 Hours

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