Course Outline
Introduction and Workshop Goals
- Welcome, agenda overview, and desired outcomes of the workshop
- Aligning closing skills with organizational sales targets and values for government
- Conducting a personal baseline assessment and setting goals for the day
Understanding Buyer Psychology
- Exploring buyer motivations, decision triggers, and risk perception
- Identifying economic, technical, and personal factors influencing decisions
- Mapping the stages of the buying process to effective closing tactics for government
Structuring the Close: A Repeatable Process
- Establishing frameworks for consistent, stage-based closes in public sector operations
- Developing checklists and close readiness indicators for government
- Adapting the closing process to accommodate both short and long sales cycles
Effective Questioning and Listening
- Utilizing high-impact closing questions and understanding their optimal timing for government
- Employing active listening techniques to uncover hidden objections in public sector contexts
- Converting responses into clear, actionable next steps for government
Handling Objections and Negotiation Tactics
- Classifying common objections and developing tailored response strategies for government
- Applying negotiation principles that maintain margins while preserving relationships in public sector environments
- Roleplay exercises: transforming objections into opportunities to close for government
Closing Scripts, Trial Closes, and Language to Use
- Reviewing proven closing scripts and customizable templates for government
- Implementing trial closes to assess readiness and secure small commitments in public sector sales
- Selecting words and phrases that enhance urgency without applying undue pressure for government
Handling Price and Value Conversations
- Positioning price as value and return on investment (ROI) for various buyer types in public sector contexts
- Employing anchoring, bundling, and concession strategies to address price concerns for government
- Practice scenarios: effectively pitching value and responding to price objections for government
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up schedules that sustain momentum in public sector sales
- Obtaining explicit commitments and documenting next steps in writing for government
- Best practices for transitioning clients to onboarding or delivery teams in the public sector
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays focusing on common seller and buyer archetypes in government
- Structured peer feedback based on observed behaviors for government
- Refinement cycles and demonstrations led by coaches for government
Action Planning and Measurement
- Developing a personal 30-day action plan to enhance closing skills for government
- Choosing simple metrics to track improvements in closing rates for government
- Preparing materials for manager handoffs to support ongoing reinforcement and coaching for government
Summary and Next Steps
Requirements
- A fundamental understanding of the sales process and customer journeys.
- Experience in engaging with prospects or customers.
- A willingness to participate in roleplay exercises and accept feedback from peers.
Audience for Government:
- Sales representatives and account executives within federal, state, and local agencies.
- Field sales and inside sales teams supporting government contracts.
- Sales managers and team leaders responsible for enhancing closing performance in public sector engagements.
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.