Course Outline

Introduction and Workshop Goals

  • Welcome, agenda overview, and desired outcomes of the workshop
  • Aligning closing skills with organizational sales targets and values for government
  • Conducting a personal baseline assessment and setting goals for the day

Understanding Buyer Psychology

  • Exploring buyer motivations, decision triggers, and risk perception
  • Identifying economic, technical, and personal factors influencing decisions
  • Mapping the stages of the buying process to effective closing tactics for government

Structuring the Close: A Repeatable Process

  • Establishing frameworks for consistent, stage-based closes in public sector operations
  • Developing checklists and close readiness indicators for government
  • Adapting the closing process to accommodate both short and long sales cycles

Effective Questioning and Listening

  • Utilizing high-impact closing questions and understanding their optimal timing for government
  • Employing active listening techniques to uncover hidden objections in public sector contexts
  • Converting responses into clear, actionable next steps for government

Handling Objections and Negotiation Tactics

  • Classifying common objections and developing tailored response strategies for government
  • Applying negotiation principles that maintain margins while preserving relationships in public sector environments
  • Roleplay exercises: transforming objections into opportunities to close for government

Closing Scripts, Trial Closes, and Language to Use

  • Reviewing proven closing scripts and customizable templates for government
  • Implementing trial closes to assess readiness and secure small commitments in public sector sales
  • Selecting words and phrases that enhance urgency without applying undue pressure for government

Handling Price and Value Conversations

  • Positioning price as value and return on investment (ROI) for various buyer types in public sector contexts
  • Employing anchoring, bundling, and concession strategies to address price concerns for government
  • Practice scenarios: effectively pitching value and responding to price objections for government

Follow-up, Commitments, and Post-Close Activities

  • Designing follow-up schedules that sustain momentum in public sector sales
  • Obtaining explicit commitments and documenting next steps in writing for government
  • Best practices for transitioning clients to onboarding or delivery teams in the public sector

Practical Roleplay Sessions and Peer Coaching

  • Paired roleplays focusing on common seller and buyer archetypes in government
  • Structured peer feedback based on observed behaviors for government
  • Refinement cycles and demonstrations led by coaches for government

Action Planning and Measurement

  • Developing a personal 30-day action plan to enhance closing skills for government
  • Choosing simple metrics to track improvements in closing rates for government
  • Preparing materials for manager handoffs to support ongoing reinforcement and coaching for government

Summary and Next Steps

Requirements

  • A fundamental understanding of the sales process and customer journeys.
  • Experience in engaging with prospects or customers.
  • A willingness to participate in roleplay exercises and accept feedback from peers.

Audience for Government:

  • Sales representatives and account executives within federal, state, and local agencies.
  • Field sales and inside sales teams supporting government contracts.
  • Sales managers and team leaders responsible for enhancing closing performance in public sector engagements.
 7 Hours

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