Course Outline
Introduction and Workshop Goals
- Welcome, agenda, and expected outcomes of the workshop
- Aligning closing skills with organizational sales targets and values for government
- Conducting a personal baseline assessment and setting goals for the day
Understanding Buyer Psychology
- Analyzing buyer motivations, decision triggers, and risk perception
- Identifying economic, technical, and personal decision-making factors
- Mapping buyer stages to effective closing tactics for government
Structuring the Close: A Repeatable Process
- Frameworks for consistent, stage-based closing strategies for government
- Developing checklists and identifying close readiness signals
- Adapting the process for both short and long sales cycles in government
Effective Questioning and Listening
- Utilizing high-impact closing questions and appropriate timing for government
- Employing active listening techniques to uncover hidden objections
- Converting answers into clear next-step commitments for government
Handling Objections and Negotiation Tactics
- Classifying objections and developing tailored response patterns for government
- Applying negotiation principles to preserve margin and relationships for government
- Roleplay: converting objections into opportunities to close for government
Closing Scripts, Trial Closes, and Language to Use
- Proven closing scripts and customizable templates for government
- Using trial closes to assess readiness and secure micro-commitments for government
- Selecting words and phrases that increase urgency without creating pressure for government
Handling Price and Value Conversations
- Framing price as value and return on investment for different buyer types in government
- Implementing anchoring, bundling, and concession strategies for government
- Practice scenarios: pitching value and responding to price pushback for government
Follow-up, Commitments, and Post-Close Activities
- Designing follow-up cadences to maintain momentum for government
- Securing explicit commitments and next steps in writing for government
- Best practices for handover to onboarding or delivery teams for government
Practical Roleplay Sessions and Peer Coaching
- Paired roleplays covering common seller and buyer archetypes for government
- Structured peer feedback using observed behaviors for government
- Refinement cycles and coach-led demonstrations for government
Action Planning and Measurement
- Creating a personal 30-day closing action plan for government
- Selecting simple metrics to track closing improvements for government
- Preparing a manager handoff for reinforcement and coaching for government
Summary and Next Steps
Requirements
- A foundational understanding of the sales process and customer journey
- Experience in interacting with prospects or customers
- A willingness to engage in roleplay exercises and accept feedback from peers
Audience
- Sales representatives and account executives
- Field sales and inside sales teams
- Sales managers and team leaders responsible for enhancing closing performance for government contracts
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
High level of understanding & articulation on point.