Course Outline

Introduction

Fundamentals of Sales and Marketing for Government

  • Basic principles of selling
  • Understanding cross-selling
  • Exploring upselling
  • Overview of sales marketing strategies

Selling Techniques and Strategies for Government

  • Cross-selling and upselling methodologies
  • Developing a cross-sell grid
  • Product model analysis
  • Applying Markov chains in sales forecasting
  • Cluster and marketing basket analysis techniques
  • Advanced cross-selling and upselling tactics

E-commerce Marketing for Government

  • In-app cross-selling and upselling strategies
  • Email marketing best practices
  • Visual commerce integration
  • Conducting an e-commerce conversion audit

Database Marketing for Government

  • Differentiating database marketing from relationship marketing
  • Achieving competitive advantage through data
  • Information and knowledge management in government
  • Selecting and utilizing database marketing tools and best practices

Customer Relationship and Lifetime Value for Government

  • Evaluating customer perceived value and conducting value analysis
  • Developing a compelling value proposition
  • Understanding the marketing funnel
  • Building customer loyalty in government services
  • Analyzing product profitability
  • Calculating customer lifetime value
  • Managing churn and retention strategies
  • Designing effective loyalty programs for government

Marketing Research for Government

  • Types of research processes and methods
  • Identifying different marketing research sources
  • Utilizing sales information systems and marketing intelligence systems
  • Strategies for marketing communications, promotions, and events
  • Managing digital communications in government

Summary and Next Steps for Government

Requirements

  • Foundational understanding of sales and marketing principles

Audience

  • Marketing professionals for government and private sectors
  • Entrepreneurs
 21 Hours

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