Course Outline
Introduction
Fundamentals of Sales and Marketing for Government
- Basic principles of selling
- Understanding cross-selling
- Exploring upselling
- Overview of sales marketing strategies
Selling Techniques and Strategies for Government
- Cross-selling and upselling methodologies
- Developing a cross-sell grid
- Product model analysis
- Applying Markov chains in sales forecasting
- Cluster and marketing basket analysis techniques
- Advanced cross-selling and upselling tactics
E-commerce Marketing for Government
- In-app cross-selling and upselling strategies
- Email marketing best practices
- Visual commerce integration
- Conducting an e-commerce conversion audit
Database Marketing for Government
- Differentiating database marketing from relationship marketing
- Achieving competitive advantage through data
- Information and knowledge management in government
- Selecting and utilizing database marketing tools and best practices
Customer Relationship and Lifetime Value for Government
- Evaluating customer perceived value and conducting value analysis
- Developing a compelling value proposition
- Understanding the marketing funnel
- Building customer loyalty in government services
- Analyzing product profitability
- Calculating customer lifetime value
- Managing churn and retention strategies
- Designing effective loyalty programs for government
Marketing Research for Government
- Types of research processes and methods
- Identifying different marketing research sources
- Utilizing sales information systems and marketing intelligence systems
- Strategies for marketing communications, promotions, and events
- Managing digital communications in government
Summary and Next Steps for Government
Requirements
- Foundational understanding of sales and marketing principles
Audience
- Marketing professionals for government and private sectors
- Entrepreneurs
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
She was able to answer everyones questions easily...Clearly indication of her expertise.