Course Outline

Introduction to Chatbot Development for Government

  • Overview of chatbots and their applications in public sector workflows
  • Introduction to Google AutoML for chatbot development for government
  • Understanding the components of a chatbot within a governmental context

Getting Started with Google Cloud Platform and AutoML

  • Setting up a Google Cloud Platform account for government use
  • Navigating the Google Cloud Console to manage resources efficiently
  • Accessing Google AutoML and understanding its features tailored for government applications

Data Preparation for Chatbot Training

  • Collecting and preprocessing training data in compliance with public sector standards
  • Labeling data for chatbot intents and entities to ensure accuracy and relevance
  • Exploring data visualization tools within Google Cloud Platform to enhance data understanding

Training Custom Chatbot Models with AutoML

  • Creating a new AutoML project for chatbot development aligned with government objectives
  • Uploading and importing training data into AutoML, ensuring it meets security and governance requirements
  • Configuring training settings and parameters to optimize performance for government use cases

Evaluating and Iterating Chatbot Models

  • Interpreting evaluation metrics for chatbot performance in a public sector environment
  • Iterating on model improvements based on evaluation results to enhance accuracy and reliability
  • Fine-tuning chatbot models to better meet the needs of government stakeholders

Deployment and Integration of Chatbots

  • Deploying chatbots to various platforms and channels within government operations
  • Integrating chatbots with websites, messaging apps, and other interfaces used by government agencies
  • Testing chatbot interactions and user experiences in real-world scenarios to ensure effectiveness

Monitoring and Optimizing Chatbot Performance

  • Setting up monitoring and logging for deployed chatbots to maintain accountability and transparency
  • Analyzing usage data and user feedback to continuously improve chatbot performance in government settings
  • Implementing continuous optimization strategies to ensure long-term success and alignment with public sector goals

Summary and Next Steps for Government

Requirements

  • Basic understanding of artificial intelligence concepts
  • Familiarity with the Google Cloud Platform (recommended but not required)

Audience

  • Non-technical professionals for government and private sectors
  • Business leaders for government and industry
  • Tech enthusiasts for government and public sector organizations
 14 Hours

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