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Course Outline
Introduction & Foundation
- Welcome, Icebreaker, and Agenda Overview for government participants
- The Impact of Effective Communication on Government Operations
- Understanding Emotional Intelligence in a Public Sector Context
Core Communication Skills
- Interactive Workshop: Identifying Areas for Improvement in Government Communication
- Strategies to Enhance Communication Effectiveness for government employees
- Maintaining Objectivity and Professionalism (Avoiding Personal Bias)
- The Art of Clear and Concise Articulation in Government Settings
- The Role of Emotions and the Importance of Empathy for government interactions
Public Speaking Part 1: Conquering Fear & Building Structure
- Fear of Public Speaking: Understanding the Root Causes of Anxiety in Government Settings
- Group Discussion and Sharing for government colleagues
- Techniques to Manage Nerves and Build Confidence for government presentations
- Presentation Skills: Structuring a Compelling Presentation (Opening, Body, Close) for government audiences
Public Speaking Part 2: Delivery & Engagement
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Presentation Skills (continued):
- Engaging Your Audience (Storytelling, Interaction) for government contexts
- Mastering Delivery (Body Language, Vocal Variety) in Government Presentations
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Handling Q&A Sessions with Poise
Activity: Short, impromptu speaking practice in small groups for government settings
Emotional Intelligence in Practice
- Deep Dive: What is Emotional Intelligence and Its Relevance to Government?
- Measuring Emotional Intelligence (Self-Assessment) for government employees
- Understanding and Leveraging Emotions to Enhance Government Interactions
- Identifying Personality Types Within Your Government Team/Audience
- Tools and Techniques for Cultivating Emotional Intelligence in the Public Sector
Summary & Conclusion
- Recap of Key Learnings for government participants
- Personal Action Planning for Government Improvement
- Final Q&A and Closing Remarks for government attendees
Requirements
Audience
- Individuals seeking to enhance their communication skills for government and professional settings
7 Hours
Testimonials (2)
interaction and discussion with each other in different groups, together with some games.
- Netherlands Business Support Office (NBSO) Indonesia
Course - High-Impact Communication Skills
The level of engagement and passion.