Course Outline

Introduction & Foundation

  • Welcome, Icebreaker, and Agenda Overview for government participants
  • The Impact of Effective Communication on Government Operations
  • Understanding Emotional Intelligence in a Public Sector Context

Core Communication Skills

  • Interactive Workshop: Identifying Areas for Improvement in Government Communication
  • Strategies to Enhance Communication Effectiveness for government employees
  • Maintaining Objectivity and Professionalism (Avoiding Personal Bias)
  • The Art of Clear and Concise Articulation in Government Settings
  • The Role of Emotions and the Importance of Empathy for government interactions

Public Speaking Part 1: Conquering Fear & Building Structure

  • Fear of Public Speaking: Understanding the Root Causes of Anxiety in Government Settings
  • Group Discussion and Sharing for government colleagues
  • Techniques to Manage Nerves and Build Confidence for government presentations
  • Presentation Skills: Structuring a Compelling Presentation (Opening, Body, Close) for government audiences

Public Speaking Part 2: Delivery & Engagement

  • Presentation Skills (continued):
    • Engaging Your Audience (Storytelling, Interaction) for government contexts
    • Mastering Delivery (Body Language, Vocal Variety) in Government Presentations
    • Handling Q&A Sessions with Poise
      Activity: Short, impromptu speaking practice in small groups for government settings

Emotional Intelligence in Practice

  • Deep Dive: What is Emotional Intelligence and Its Relevance to Government?
  • Measuring Emotional Intelligence (Self-Assessment) for government employees
  • Understanding and Leveraging Emotions to Enhance Government Interactions
  • Identifying Personality Types Within Your Government Team/Audience
  • Tools and Techniques for Cultivating Emotional Intelligence in the Public Sector

Summary & Conclusion

  • Recap of Key Learnings for government participants
  • Personal Action Planning for Government Improvement
  • Final Q&A and Closing Remarks for government attendees

Requirements

Audience

  • Individuals seeking to enhance their communication skills for government and professional settings
 7 Hours

Number of participants


Price per participant

Testimonials (2)

Upcoming Courses

Related Categories