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 Duration 14 hours

Course Outline

Day 1

  • Introduction to Lean Six Sigma principles and the DMAIC framework
  • Analytical methodologies and performance metrics
  • Dynamics of project teams and attributes of high-performing groups
  • Facilitation techniques and structured brainstorming methods
  • Collaborative team exercises
  • Principles of project management for government operations
  • Criteria for project selection and scope delineation
  • Net Present Value (NPV) analysis
  • Development of the project charter
  • Formal definition of problems and strategic objectives
  • Defining Voice of the Customer (VOC) and stakeholder requirements
  • SIPOC models and process mapping techniques
  • Value stream mapping
  • Foundational concepts in measurement
  • Selecting critical metrics using the CTQ Tree
  • Design of sampling plans
  • Analysis of the cost associated with poor quality
  • Capability analysis: short-term and long-term assessments with exercises
  • Overview of Measurement Systems Analysis
  • Gauge Repeatability and Reproducibility (Gage R&R) for continuous data
  • Attribute agreement analysis

Day 2

  • Techniques for cause and effect analysis
  • Application of Cause and Effect diagrams (Ishikawa) with practical exercises
  • The 5 Whys root cause investigation method
  • Utilization of the Cause and Effect Matrix
  • Interpretation and application of Pareto charts
  • The Six Thinking Hats model for decision-making
  • Failure Mode and Effects Analysis (FMEA)
  • Execution of Kaizen events
  • Deployment of improvement tools
  • Standard work analysis
  • Implementation of continuous flow and pull systems
  • Application of visual controls
  • Principles of 5S workplace organization
  • Single-Minute Exchange of Die (SMED) and quick changeover processes
  • Total Productive Maintenance strategies
  • Mistake-proofing (Poka-Yoke) mechanisms
  • Daily management protocols and metric monitoring
  • Development of control plans
  • Establishment of performance metrics
  • Formulation of documentation plans
  • Creation of response plans for operational continuity

Requirements

There are no prior technical or professional prerequisites required for participation.

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