Course Outline

Day 1

  • Introduction to Lean Six Sigma and the DMAIC Methodology for Government
  • Methodologies and Performance Metrics
  • Project Team Dynamics and Characteristics of Effective Teams
  • Facilitation Techniques and Brainstorming Strategies
  • Team Exercise for Government Applications
  • Project Management Principles
  • Selecting Projects and Defining Scope for Government Initiatives
  • Net Present Value (NPV) Analysis for Decision-Making
  • Project Charter Development
  • Problem and Goal Definition in a Government Context
  • Voice of the Customer (VOC) and Defining Customer Requirements
  • SIPOC Analysis and Process Mapping Techniques
  • Value Stream Mapping for Process Improvement
  • Measurement Concepts and Best Practices
  • Selecting Metrics Using the Critical to Quality (CTQ) Tree
  • Sampling Plans for Data Collection
  • Cost of Poor Quality Analysis
  • Capability Analysis: Short and Long-Term Performance / Exercise
  • Overview of Measurement Systems Analysis
  • Gauge R&R for Continuous Data in Government Settings
  • Attribute Agreement Analysis for Discrete Data

Day 2

  • Cause and Effect Analysis Techniques
  • Cause and Effect/Ishikawa Diagrams / Exercise
  • 5 Whys for Root Cause Identification
  • Cause and Effect Matrix for Prioritization
  • Pareto Chart Analysis
  • Six Thinking Hats for Diverse Perspectives
  • Failure Mode and Effects Analysis (FMEA) for Risk Management
  • Kaizen Events for Continuous Improvement in Government
  • Improvement Tools and Techniques
  • Standard Work Analysis for Efficiency
  • Continuous Flow and Pull Systems Implementation
  • Visual Controls for Transparency
  • 5S Methodology for Workplace Organization
  • Quick Changeover/Single-Minute Exchange of Die (SMED) Techniques
  • Total Productive Maintenance Strategies
  • Mistake Proofing Methods
  • Daily Management and Metrics Tracking
  • Control Plan Development for Sustained Performance
  • Metrics for Ongoing Monitoring
  • Documentation Plan for Record Keeping
  • Response Plan for Issue Resolution

Requirements

There are no specific requirements for government.

 14 Hours

Number of participants


Price per participant

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