Course Outline

Day 1

  • Introduction to Lean Six Sigma and the DMAIC Process
  • Methodologies and Performance Metrics for Government
  • Characteristics of Effective Project Teams in Government
  • Facilitation Techniques and Brainstorming Strategies for Government Teams
  • Team Exercise to Enhance Collaboration
  • Fundamentals of Project Management for Government
  • Criteria for Selecting Projects and Defining Scope in Government
  • Net Present Value (NPV) Analysis for Government Initiatives
  • Development of a Project Charter for Government Projects
  • Techniques for Defining Problems and Goals in Government Contexts
  • Voice of the Customer (VOC) and Definition of Stakeholder Requirements for Government Services
  • SIPOC Diagrams and Process Mapping for Government Processes
  • Value Stream Mapping to Optimize Government Workflows
  • Core Concepts in Measurement for Government Performance
  • Selecting Metrics Using the Critical-to-Quality (CTQ) Tree for Government Projects
  • Sampling Plans for Data Collection in Government
  • Cost of Poor Quality Analysis for Government Operations
  • Short and Long-Term Capability Analysis with Exercises for Government Applications
  • Overview of Measurement Systems Analysis for Government
  • Gauge Repeatability and Reproducibility (Gauge R&R) for Continuous Data in Government
  • Attribute Agreement Analysis for Qualitative Data in Government

Day 2

  • Cause and Effect Analysis Techniques for Government Projects
  • Ishikawa Diagrams and Cause and Effect Exercises for Government Teams
  • Root Cause Analysis Using the 5 Whys Method for Government Issues
  • Cause and Effect Matrix to Prioritize Factors in Government Projects
  • Pareto Chart Analysis for Identifying Critical Issues in Government Operations
  • Six Thinking Hats Technique for Diverse Perspectives in Government Problem-Solving
  • Failure Mode and Effects Analysis (FMEA) for Risk Management in Government
  • Kaizen Events to Drive Continuous Improvement in Government Processes
  • Tools for Process Improvement in Government
  • Standard Work Analysis to Enhance Consistency in Government Operations
  • Implementation of Continuous Flow and Pull Systems in Government Workflows
  • Use of Visual Controls to Improve Transparency in Government Processes
  • 5S Methodology for Organizing Government Workspaces
  • Quick Changeover Techniques (SMED) for Efficiency in Government Operations
  • Total Productive Maintenance Strategies for Government Assets
  • Mistake Proofing to Reduce Errors in Government Services
  • Daily Management and Performance Metrics for Government
  • Development of a Control Plan for Sustaining Improvements in Government Projects
  • Selection and Use of Metrics for Ongoing Monitoring in Government
  • Documentation Plan to Ensure Compliance and Accountability in Government Projects
  • Response Plan for Managing Variations in Government Processes

Requirements

There are no requirements for government at this time.
 14 Hours

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