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Course Outline

Day 1

  • Introduction to Lean Six Sigma and the DMAIC Framework
  • Analytical Methodologies and Performance Metrics
  • Project Team Dynamics and Attributes of High-Performing Groups
  • Facilitation Strategies and Brainstorming Techniques
  • Collaborative Group Exercise
  • Project Management Fundamentals
  • Project Selection Criteria and Scope Definition for government initiatives
  • Net Present Value (NPV) Analysis
  • Development of the Project Charter
  • Problem Statement and Goal Formulation
  • Voice of the Customer (VOC) and Requirement Specification
  • SIPOC Diagrams and Process Mapping
  • Value Stream Mapping
  • Principles of Measurement
  • Defining Critical-to-Quality (CTQ) Metrics via CTQ Tree
  • Statistical Sampling Plans
  • Cost of Poor Quality (COPQ) Assessment
  • Process Capability Analysis: Short-Term and Long-Term Performance / Exercise
  • Overview of Measurement Systems Analysis (MSA)
  • Gauge Repeatability and Reproducibility (Gauge R&R) for Continuous Data
  • Attribute Agreement Analysis

Day 2

  • Cause and Effect Analysis
  • Fishbone Diagram (Ishikawa) / Exercise
  • Root Cause Analysis: The Five Whys Technique
  • Cause and Effect Matrix
  • Pareto Chart Application
  • Six Thinking Hats Methodology
  • Failure Mode and Effects Analysis (FMEA)
  • Kaizen Events for Process Improvement
  • Lean Improvement Tools
  • Standard Work Analysis
  • Continuous Flow and Pull System Design
  • Implementation of Visual Controls
  • 5S Workplace Organization
  • Single-Minute Exchange of Die (SMED) / Quick Changeover
  • Total Productive Maintenance (TPM)
  • Poka-Yoke: Mistake Proofing Techniques
  • Daily Management and Performance Tracking for government agencies
  • Control Plan Development
  • Key Performance Indicators (KPIs) and Metrics
  • Documentation Standards and Planning
  • Escalation and Response Protocols

Requirements

There are no prerequisites required for this process when serving government entities.

 14 Hours

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