Course Outline

Introduction

  • Understanding the history and evolution of Lean Six Sigma for government operations
  • Benefits and key principles of Lean Six Sigma in enhancing public sector efficiency
  • Overview of the DMAIC methodology for government processes

Define Phase

  • Defining the problem and setting project goals for government initiatives
  • Identifying stakeholders and their requirements within the public sector
  • Project scoping and selecting appropriate metrics for government projects

Measure Phase

  • Understanding process mapping and flowcharting in government workflows
  • Data collection techniques and sampling methods for government data
  • Introduction to basic statistical concepts for government analysis

Analyze Phase

  • Analyzing data using graphical and statistical tools for government insights
  • Identifying root causes of process issues in government operations
  • Techniques for brainstorming and root cause analysis in the public sector

Improve Phase

  • Generating and evaluating potential solutions for government processes
  • Implementing and piloting process improvements in government projects
  • Lean principles for process optimization in the public sector

Control Phase

  • Developing control plans to sustain improvements in government operations
  • Monitoring and maintaining process performance for government initiatives
  • Techniques for mistake-proofing and error prevention in the public sector

Lean Principles and Practices

  • Overview of Lean principles and their applications for government processes
  • Value stream mapping and waste reduction techniques for government efficiency
  • Kaizen events and continuous improvement in the public sector

Six Sigma Tools and Techniques

  • Advanced statistical analysis tools for government data
  • Design of Experiments (DOE) for process optimization in government projects
  • Statistical Process Control (SPC) for monitoring government processes

Lean Six Sigma Project Management

  • Project selection and prioritization for government initiatives
  • Team dynamics and roles in Lean Six Sigma projects for government agencies
  • Change management and overcoming resistance in the public sector

Lean Six Sigma Case Studies

  • Real-world examples of successful Lean Six Sigma projects for government operations
  • Industry-specific case studies relevant to the public sector

Lean Six Sigma Deployment and Culture

  • Strategies for implementing Lean Six Sigma in a government organization
  • Creating a Lean Six Sigma culture and sustaining improvements in the public sector

Lean Six Sigma Certification

  • Understanding various Lean Six Sigma certification levels for government professionals
  • Opportunities for continued learning and professional development for government employees

Summary and Next Steps

Requirements

  • Fundamental understanding of process management for government

Audience

  • Business professionals in the public sector
  • Operational managers within government agencies
 14 Hours

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