Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Overview of Lean: Origins and Evolution
  • Core Lean Principles: Value, Flow, Pull, Perfection
  • Identifying Waste (Muda) in Service Delivery

2. Lean for Managing Requirements and Projects (4 hours)

  • Voice of the Customer (VOC)
  • Prioritization Techniques: MoSCoW, Weighted Shortest Job First (WSJF), Effort-Impact Matrix
  • A3 Project Thinking: Structure and Application
  • Comparative Overview of Lean, Agile, and Six Sigma

3. Lean Kanban (4 hours)

  • Fundamentals and Key Elements of the Kanban System
  • Board Management for Government
  • Pull Systems and Work In Progress (WIP) Limits
  • Flow Indicators: Lead Time, Cycle Time, Takt Time

4. Lean in Processes (4 hours)

  • Value Stream Mapping (VSM) for Government
  • Identifying Waste in Banking and Financial Processes
  • KAIKAKU: Radical Process Improvement

5. Other Lean Tools (2 hours)

  • GEMBA Walks for Direct Observation
  • KAIZEN: Continuous Improvement
  • Root Cause Analysis Techniques: Ishikawa Diagram, 5 Whys
  • POKA-YOKE: Mistake-Proofing for Government Operations

Summary and Next Steps

Requirements

  • An understanding of fundamental project management concepts for government
  • Experience with process workflows in a business or banking environment
  • Familiarity with Agile or Lean methodologies

Audience

  • Process managers and analysts within governmental agencies
  • Project managers in the banking and financial services sectors
  • Professionals engaged in requirements gathering and process improvement initiatives
 16 Hours

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