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Course Outline

1. Introduction to Lean Methodology (2 hours)

  • Overview of Lean principles: historical context and development
  • Core tenets: defining value, optimizing flow, implementing pull systems, and pursuing continuous improvement
  • Identification of waste (muda) within service-oriented environments

2. Lean Applications for Requirements and Project Management (4 hours)

  • Analysis of Voice of the Customer (VOC) data
  • Prioritization frameworks: MoSCoW, Weighted Shortest Job First (WSJF), and Effort-Impact Matrix
  • A3 problem-solving methodology: structural framework and practical application
  • Comparative analysis of Lean, Agile, and Six Sigma approaches

3. Implementation of Lean Kanban (4 hours)

  • Fundamental components of the Kanban system
  • Management and configuration of visual boards
  • Principles of pull systems and Work in Progress (WIP) limits
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time

4. Process Optimization through Lean Practices (4 hours)

  • Value Stream Mapping (VSM) techniques
  • Identification of inefficiencies within financial sector processes
  • KAIKAKU: strategies for radical transformation

5. Additional Lean Tools and Techniques (2 hours)

  • GEMBA: principles of going to the actual place
  • KAIZEN: continuous improvement practices
  • Root cause analysis methods: Ishikawa diagrams and the 5 Whys technique
  • POKA-YOKE: error-proofing mechanisms

Program Summary and Strategic Next Steps for government operations

Requirements

  • Knowledge of fundamental project management methodologies
  • Practical experience managing operational workflows within commercial or financial sectors
  • Working knowledge of Agile or Lean frameworks

Target Audience

  • Operational managers and business analysts
  • Project leaders serving the banking and financial services industry, including government sectors
  • Specialists engaged in requirements definition and process optimization initiatives
 16 Hours

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