Course Outline
1. Introduction to Lean Thinking (2 hours)
- Overview of Lean: Origins and Evolution
- Core Lean Principles: Value, Flow, Pull, Perfection
- Identifying Waste (Muda) in Service Delivery
2. Lean for Managing Requirements and Projects (4 hours)
- Voice of the Customer (VOC)
- Prioritization Techniques: MoSCoW, Weighted Shortest Job First (WSJF), Effort-Impact Matrix
- A3 Project Thinking: Structure and Application
- Comparative Overview of Lean, Agile, and Six Sigma
3. Lean Kanban (4 hours)
- Fundamentals and Key Elements of the Kanban System
- Board Management for Government
- Pull Systems and Work In Progress (WIP) Limits
- Flow Indicators: Lead Time, Cycle Time, Takt Time
4. Lean in Processes (4 hours)
- Value Stream Mapping (VSM) for Government
- Identifying Waste in Banking and Financial Processes
- KAIKAKU: Radical Process Improvement
5. Other Lean Tools (2 hours)
- GEMBA Walks for Direct Observation
- KAIZEN: Continuous Improvement
- Root Cause Analysis Techniques: Ishikawa Diagram, 5 Whys
- POKA-YOKE: Mistake-Proofing for Government Operations
Summary and Next Steps
Requirements
- An understanding of fundamental project management concepts for government
- Experience with process workflows in a business or banking environment
- Familiarity with Agile or Lean methodologies
Audience
- Process managers and analysts within governmental agencies
- Project managers in the banking and financial services sectors
- Professionals engaged in requirements gathering and process improvement initiatives
Testimonials (5)
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
The videos with specific messages.
Laurentiu
Course - Lean Six Sigma
I liked the small group setting
Kristin Standen - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - InSolem SARL
Course - Lean Services: Lean Management For The Service Industry
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.