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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Definition of Lean: Historical origins and developmental trajectory
  • Core Lean tenets: Value definition, continuous flow, pull-based mechanisms, and pursuit of perfection
  • Categorization of non-value-adding activities (muda) within service delivery frameworks

2. Lean for Managing Requirements and Projects (4 hours)

  • Customer Voice (VOC) integration methods
  • Prioritization frameworks: MoSCoW, Weighted Shortest Job First (WSJF), and Effort-Impact matrices
  • A3 Problem-Solving methodology: Structure and practical application
  • Comparative analysis of Lean, Agile, and Six Sigma methodologies

3. Lean Kanban (4 hours)

  • Foundational components and elements of the Kanban system
  • Management of Kanban boards for operational visibility
  • Pull systems and Work In Progress (WIP) limit criteria
  • Flow measurement metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • Value Stream Mapping (VSM) techniques
  • Identification of inefficiencies in banking and financial service workflows
  • Radical improvement strategies (KAIKAKU)

5. Additional Lean Tools (2 hours)

  • Gemba walk practices for on-site observation
  • Kaizen initiatives for continuous incremental improvement
  • Root cause analysis methods: Ishikawa diagrams and the 5 Whys technique
  • Error-proofing mechanisms (POKA-YOKE)

Summary and Recommended Next Steps

Requirements

  • Fundamental knowledge of project management concepts
  • Practical experience with process workflows in business or banking settings
  • Basic familiarity with Agile or Lean methodologies

Target Audience

  • Process managers and business analysts
  • Project managers within the banking and financial services sectors
  • Professionals responsible for requirements elicitation and process optimization

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