Course Outline

Introduction

  • History of Lean: The Toyota Production System

Lean Thinking

  • Organizing Human Activities for Government

Benefits of Lean for Government

  • Enhanced Cash Flow Management
  • Increased Revenue Capacity

Five Principles of Lean for Government

  • Value
  • The Value Stream
  • Flow
  • Pull
  • Perfection

Types of Waste in Government Operations

  • Seven Types of Waste
  • Inaccurate Metrics for Measuring Waste

Measuring Performance for Government

  • Observing Processes in Government Operations
  • Understanding Key Aspects of KPIs for Government

Preparing the Enterprise for Lean for Government

  • Creating Lean Processes for Government
  • Tracking Work Through Kanban in Government Operations
  • Overcoming Resistance to Change in Government Agencies

Implementing Lean in Your Organization for Government

  • Organizing Teams for Lean Implementation
  • Kaizen and the Continuous Improvement Cycle in Government
  • Developing People and Partners in Government
  • Organizing the Workspace for Efficiency in Government
    • 5 S+1: Sort, Straighten, Shine, Standardize, Sustain, Safety
  • Reducing Equipment Changeover Time in Government Operations
    • SMED (Single-Minute Exchange of Dies)
  • Calculating the Pace of Production (Takt Time) for Government Services
  • Autonomation (Jidoka) in Government Processes
  • Error Proofing (Poka Yoke) in Government Operations

Value Stream Mapping for Government

  • Lean Measurements for Government
  • Creating Current and Future State Maps for Government Processes
  • Just-in-Time Delivery in Government Services
  • Built-In Quality in Government Operations

Promoting Lean Thinking Across the Enterprise for Government

  • Tools and Cultural Change for Government
  • Coaching for Lean Implementation in Government
  • Developing Communication and Feedback Channels in Government
  • Focusing on Long-Term Learning in Government Agencies

Developing Lean Leaders in Government

  • Setting Up a Lean Leadership Team for Government
  • Creating a Succession System for Lean Leaders in Government

Assessing the Results of Lean for Government

  • The Lean Maturity Matrix for Government
  • Tracking Performance in Government Operations
  • Benchmarking Against Other Government Agencies
  • Continuous Monitoring and Improvement for Government

Complementary Methodologies for Government

  • Agile and Scrum in Government Operations
  • Six Sigma for Government Processes

Summary and Conclusion

Requirements

  • A commitment to fostering professional growth, enhancing operational efficiency, and eliminating waste within the organization for government

Audience

  • Business managers
  • Quality assurance managers and consultants
 14 Hours

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