Course Outline
Introduction to Value Stream Mapping for Government
- Principles of Lean and the Role of Value Stream Mapping (VSM)
- Key Terminology: Value-Add, Non-Value-Add, Takt Time, Lead Time, Process Cycle Efficiency
- Overview of VSM Symbols and Graphical Conventions for Government Operations
Scoping and Selecting the Value Stream for Government
- Choosing the Product, Component, or Product Family for Mapping in Public Sector Processes
- Defining Process Boundaries and Stakeholders within Government Agencies
- Gathering Baseline Performance Data and Metrics for Government Services
Mapping the Current State for Government Operations
- Walking the Process: Data Collection Techniques and Observation Methods in Public Sector Environments
- Documenting Process Steps, Flows, Inventory Points, and Information Flows within Government Workflows
- Calculating Process Times: Cycle Time, Changeover, Uptime, and Wait Times for Government Services
Identifying and Quantifying MUDAS in Government Processes
- Classifying the Seven Wastes and Other Forms of Non-Value-Add Activities in Public Sector Operations
- Techniques for Quantifying the Impact of Waste on Lead Time and Cost for Government Services
- Prioritization Methods for Targeting High-Impact MUDAS within Government Workflows
Designing the Future State for Government Operations
- Principles for Improved Flow: Pull Systems, Takt Alignment, and Level Loading in Public Sector Processes
- Recalculating Times and Expected Performance After Improvements for Government Services
- Visualization of Future-State Maps and Key Performance Targets for Government Operations
Action Planning and Implementation Roadmap for Government
- Translating Future-State Changes into Concrete Kaizen Events and Projects in Public Sector Initiatives
- Defining Owners, Timelines, KPIs, and Verification Methods for Government Projects
- Change Management and Sustaining Improvements within Government Workflows
Validation, Measurement, and Continuous Improvement for Government Services
- Setting Up Monitoring Dashboards and Measurement Routines for Government Operations
- How to Run Pilot Implementations and Capture Lessons Learned in Public Sector Projects
- Closing the Loop: Iterative VSM Cycles and Continuous Refinement for Government Services
Summary and Next Steps for Government Initiatives
Requirements
- An understanding of fundamental process and workflow concepts for government operations
- Experience in managing or supporting operational or administrative processes
- Familiarity with performance metrics, including cycle time and lead time
Audience
- Process improvement professionals
- Operations managers and team leaders in government agencies
- Members of continuous improvement or Lean teams within the public sector
Testimonials (5)
trainer knowledge
SUNEEL jee - House of Spices India
Course - Six Sigma LEAN Yellow Belt
The videos with specific messages.
Laurentiu
Course - Lean Six Sigma
I liked the small group setting
Kristin Standen - Orica Canada
Course - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - InSolem SARL
Course - Lean Services: Lean Management For The Service Industry
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
