Course Outline

Introduction to Value Stream Mapping for Government

  • Principles of Lean and the role of Value Stream Mapping (VSM)
  • Key terminology: value-add, non-value-add, takt time, lead time, process cycle efficiency
  • Overview of VSM symbols and graphical conventions for government use

Scoping and Selecting the Value Stream for Government

  • Choosing the product, component, or product family for mapping within public sector processes
  • Defining process boundaries and stakeholders in a government context
  • Gathering baseline performance data and metrics relevant to government operations

Mapping the Current State for Government

  • Walking the process: data collection techniques and observation methods suitable for government environments
  • Documenting process steps, flows, inventory points, and information flows within public sector workflows
  • Calculating process times: cycle time, changeover, uptime, and wait times in government processes

Identifying and Quantifying MUDAS for Government

  • Classifying the seven wastes and other forms of non-value-add activities within government operations
  • Techniques for quantifying the impact of waste on lead time and cost in public sector processes
  • Prioritization methods for targeting high-impact MUDAS in government workflows

Designing the Future State for Government

  • Principles for improved flow: pull systems, takt alignment, and level loading within public sector processes
  • Recalculating times and expected performance after improvements in government operations
  • Visualization of future-state maps and key performance targets for government workflows

Action Planning and Implementation Roadmap for Government

  • Translating future-state changes into concrete Kaizen events and projects within public sector initiatives
  • Defining owners, timelines, KPIs, and verification methods for government processes
  • Change management and sustaining improvements in a government context

Validation, Measurement, and Continuous Improvement for Government

  • Setting up monitoring dashboards and measurement routines for government operations
  • How to run pilot implementations and capture lessons learned within public sector processes
  • Closing the loop: iterative VSM cycles and continuous refinement in government workflows

Summary and Next Steps for Government

Requirements

  • An understanding of fundamental process and workflow concepts for government
  • Experience working in operational or administrative processes within the public sector
  • Familiarity with performance metrics such as cycle time and lead time, particularly in a government context

Audience

  • Process improvement practitioners for government agencies
  • Operations managers and team leaders within public sector organizations
  • Continuous improvement / Lean team members focused on enhancing government operations
 14 Hours

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