Business Analysis Training in Dover

Cost-effectiveness analysis (CEA) is a structured approach for comparing alternatives by evaluating the relationship between resources utilized and outcomes achieved. This instructor-led, live training (available online or onsite) is designed for intermediate-level practitioners who wish to apply cost-effectiveness methods to support informed, rational, and evidence-based decision-making across various sectors, including those relevant for government. By the conclusion of this course, participants will be able to: - Define cost-effectiveness questions and establish evaluation criteria. - Identify, classify, and quantify relevant costs and outcomes in diverse scenarios. - Apply analytical frameworks to compare alternatives using cost-effectiveness ratios. - Assess uncertainty, validate assumptions, and clearly communicate evaluation results. **Format of the Course** - Facilitated presentations supported by real-world examples. - Applied exercises to reinforce analytical techniques. - Interactive problem-solving in a guided workshop environment. **Course Customization Options** - Customized versions of this training are available upon request.

Business Analysis is the discipline of identifying business needs and determining solutions to business problems through requirements gathering, documentation, and process improvement.

This instructor-led, live training (online or onsite) is designed for entry-level business analysts and project participants who wish to understand the role of a BA and build practical skills aligned with industry best practices for government.

By the end of this training, participants will be able to:

• Understand the responsibilities and skills of a Business Analyst.
• Apply the principles of the Software Development Life Cycle (SDLC).
• Use BABOK as a reference framework for analysis tasks.
• Document functional and non-functional requirements effectively.
• Apply key techniques for eliciting requirements from stakeholders.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of BA tools and document templates.
• Guided exercises focused on real-world analysis scenarios.

Course Customization Options

• To request a customized training for this course based on your industry or projects, please contact us to arrange.

Modeling and Documentation for Business Analysis is a practical course designed to equip participants with the standard modeling languages and tools necessary to capture, visualize, and validate business requirements and processes. This training is particularly suited for professionals in the public sector who have limited or no experience in modeling but wish to apply industry-standard techniques such as UML, BPMN, and wireframing tools to enhance clarity and communication in their projects.

By the end of this instructor-led, live training (available online or onsite), participants will be able to:

• Utilize UML diagrams to effectively represent functional requirements and system behavior.
• Model business processes using BPMN standards to ensure alignment with public sector workflows.
• Create clear and structured use case diagrams and documentation for government projects.
• Design wireframes and interactive prototypes using tools like Figma and Balsamiq to support user interface development.

Format of the Course

• Interactive lectures and discussions focused on best practices for government.
• Hands-on use of modeling tools in sample project scenarios relevant to public sector initiatives.
• Guided exercises centered on process, requirements, and user interface (UI) modeling for government applications.

Course Customization Options

• To request a customized training for this course based on your organization’s specific standards or preferred toolset, please contact us to arrange. We can tailor the content to better align with your agency's needs and objectives.

Insurance in the Digital Era is an applied overview of how digital transformation reshapes products, operations, and customer engagement within the insurance industry. This instructor-led, live training (available online or on-site) is designed for intermediate-level insurance professionals who seek to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize insurance offerings and operations for government and private sector use. By the end of this training, participants will be able to: - Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows. - Identify InsurTech trends and their impact on the insurance ecosystem. - Design customer-centric strategies enabled by digital tools and data insights. - Apply data-driven approaches to risk management and decision-making. - Develop an innovation and change management approach suitable for insurers. - Assess real-world case studies and translate lessons into local initiatives. **Format of the Course** - Interactive lecture and discussion. - Case study analysis and group workshops. - Practical exercises and action planning for participants’ organizations. **Course Customization Options** - To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) is a critical discipline within software and systems development, focused on identifying, documenting, and managing the needs and constraints of stakeholders to ensure project success. This instructor-led, live training (online or onsite) is designed for intermediate-level professionals who wish to deepen their understanding of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam. Upon completion of this training, participants will be able to: - Understand and apply the key concepts and terminology defined by the IREB CPRE Foundation syllabus. - Identify and elicit requirements using effective and context-appropriate techniques. - Model, document, and validate requirements for real-world projects. - Manage requirements changes, traceability, and prioritization throughout the project lifecycle. - Use Requirements Engineering tools and best practices to enhance communication and project outcomes. - Be fully prepared to take and pass the IREB CPRE – Foundation Level certification exam. **Format of the Course** - Interactive lecture and discussion. - Case-based exercises and collaborative workshops. - Exam preparation sessions and practice questions. **Course Customization Options for Government** - Additional modules or industry-specific case studies can be added on request to better align with government workflows, governance, and accountability.

This instructor-led, live training in Dover (online or onsite) is designed for government business professionals who wish to develop intermediate-level skills for managing organizational charts using OrgPlus 6. By the end of this training, participants will be able to: - Manage large data sets with advanced formatting tools. - Generate data visualization reports and directories. - Utilize OrgPlus printing, exporting, and publishing features effectively. - Navigate complex organizational charts efficiently.

This course has been developed for business analysts who intend to utilize BPMN 2.0 extensively in their projects for government. It emphasizes the practical application of all BPMN 2.0 specifications and common implementation patterns. The course structure consists of a series of concise lectures followed by exercises where participants will be presented with problems described in English and tasked with creating appropriate diagrams. These diagrams will then be reviewed and evaluated by both the group and the instructor. It is important to note that this course does not address the execution aspects of BPMN; instead, it focuses on analysis and process design elements of BPMN 2.0.

Business Analysis is the process of examining, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing organizational changes and designing new business solutions. Business analysis ensures that technological, process-related, or organizational solutions meet business goals and needs. It is crucial for the effectiveness of projects and organizational changes by ensuring that the introduced solutions are appropriate, feasible, and fully aligned with business requirements.

This instructor-led, live training in Dover (online or onsite) is designed for intermediate-level business and IT professionals who aim to master the skills needed to write effective acceptance criteria for requirements. By the end of this training, participants will be able to: - Understand the significance of acceptance criteria. - Develop and validate requirements acceptance criteria. - Utilize various methods for articulating acceptance criteria. - Ensure the quality of analytical artifacts for government use.

This workshop is tailored for experienced Business Analysts, Product Owners, and User Researchers who seek to master advanced techniques that drive significant value for government operations. Through hands-on exercises and practical tools, participants will learn to analyze complex data, optimize processes, engage stakeholders effectively, and translate strategic goals into action using Objectives and Key Results (OKRs). By the end of the session, they will possess a comprehensive toolkit to enhance impact and deliver measurable results for government initiatives.

This course is designed to equip professionals with the skills necessary for success in the role of a business analyst on Agile projects for government. Participants will learn effective collaboration techniques with team members, product owners, scrum masters, and customers to streamline the development process. The curriculum includes a simulated project where participants can practice common scenarios, ensuring they are well-prepared for real-world challenges.

Goals
Understand the benefits of effective analytical information management in a project.
Develop skills in constructing an information management framework—from defining stakeholders to developing the content of necessary work products and establishing relationships between them, as well as between analytical artifacts and other project deliverables.

Advantages
Training is provided by an expert with extensive experience in the IT industry and a deep understanding of IT processes.
A strong emphasis on practical application—essential theories are reinforced through real-world project scenarios.
The training utilizes tools commonly used in requirements engineering, offering participants the opportunity to learn basic functionalities of these tools.
Participants can apply their newly acquired knowledge during the training sessions.
Upon completion of the training, participants will have developed a framework for managing analytical information (including work product definitions, relationships, and content), which they can use as a template or guideline for their professional tasks, particularly in the context of projects for government.

Summary:

A business/systems analyst addresses organizational challenges by designing information systems that align with strategic goals. These IT solutions typically aim to achieve one of the following objectives for government: implementing new business processes, enhancing the efficiency and productivity of existing processes, or reducing operational costs.

This course is designed for Business Analysts, including those who may wish to prepare for an IIBA Certification (CCBA or CBAP), and it adheres to the framework outlined in the BABOK® Version 3.0.

Objectives:

• Identify the essential principles, activities, tasks, and techniques detailed in the BABOK® V3.0
• Understand the core knowledge areas, activities, tasks, deliverables, and their interrelationships

Key Definitions:

BABOK® (Business Analysis Body of Knowledge): A standard for the practice of business analysis that serves as a framework describing the tasks that must be performed.

CCBA® (Certified in Competency in Business Analysis): A certification offered by the International Institute of Business Analysis (IIBA) that requires passing an examination based on the BABOK® after application approval, which is contingent upon education and experience.

CBAP® (Certified Business Analysis Professional): A certification provided by the International Institute of Business Analysis (IIBA) that necessitates passing an examination based on the BABOK® following application approval, which is based on educational background and professional experience.

This course will show you how to:

• Perform key functions of the business analyst by applying a robust business analysis framework for government
• Conduct a business needs analysis to elicit stakeholder requirements
• Apply business analysis techniques to identify critical problems and potential opportunities within your agency
• Create effective requirements and communication plans that align with public sector workflows
• Analyze and specify requirements using industry best practices for government
• Manage solution assessment and validation to ensure compliance with governance standards

Audience:

Government consultants, business analysts, project managers, and IT professionals for government.

• Initiate your career in business analysis by earning a recognized certification for government.
• Develop the ability to identify and evaluate options for enhancing government operations.
• Gain the skills necessary to support successful change initiatives within your agency.

Goals
To gain an understanding of key business analysis activities and their associated work products, along with popular analytical tools and techniques used in the industry.
To acquire the skills necessary to plan and organize analytical processes in projects for government.
To develop the competencies required to execute the full business analysis process—from defining the business problem and needs, through requirements elicitation, solution concept development, to solution specification and validation.

Advantages
Training is provided by an expert with extensive experience in the IT industry and a deep understanding of IT processes.
Theoretical knowledge is reinforced with practical examples from real-world projects.
Participants have the opportunity to apply their newly acquired skills during the training sessions.
Upon completion of the training, participants will receive a self-developed model of analytical processes that can serve as a template or guideline for implementing their professional tasks.

Participant Profiles

This seminar is designed for CxOs, Operations Managers, Enterprise Architects, Business Analysts, System Analysts, and Designers.

Objective

This introductory seminar provides an overview of digital business models, business and enterprise architecture frameworks, and methodologies that organizations are adopting to enhance their business agility in the face of digital disruptions. Specifically, this seminar aims to help participants understand the global frameworks and reference architectures used to align digital business models with IT system architectures, ensuring they remain competitive.

The content is tailored to support professionals in understanding how these frameworks can be effectively integrated into public sector workflows, governance, and accountability for government operations.

Objective:

To assist Business Analysts in effectively modeling and validating their business processes and resources to enhance organizational agility based on their target architecture and evolving market demands for government.

This two-day training course is designed to help participants learn how to model their business processes and resources, enabling them to adapt these elements to changes in goals, strategies, and impacted capabilities as part of the target architecture. By focusing on key performance indicators such as strategies, tactics, KPIs, and business capabilities, delegates will develop a vision-centric approach to business process and resource mapping. Utilizing the appropriate BPMN and UML notation tailored to their specific language, participants will gain an understanding of how to adjust these models in response to changing strategies, tactics, and policies.

This course has been developed for government employees responsible for modeling processes using BPMN 2.0. It emphasizes practical aspects of the BPMN 2.0 specification and common implementation patterns. The curriculum consists of a series of concise lectures followed by hands-on exercises. Participants will be presented with problems described in English and tasked with creating accurate diagrams for each scenario. These diagrams will then be reviewed and evaluated by both the group and the instructor. While the course primarily focuses on understanding BPMN diagrams, it also covers the fundamentals of BPMN execution.

Audience:

This business process modeling notation training course is designed for government delegates who have an interest in Process Modelling. It will benefit the following participants:

• Business and Process Analysts
• Process Designers and Implementers
• Project and Program Managers
• Anyone involved with business change and transformation initiatives for government

The course will cover how to:

• Select, organize, and implement a business re-engineering project for government
• Achieve competitive advantage by capitalizing on technology and the use of UML tools
• Maximize stakeholder satisfaction by aligning process design with customer needs
• Identify typical symptoms of business process dysfunction
• Redesign workflow and structure successfully within the organization
• Ensure best practices through the application of business patterns

A business/systems analyst addresses organizational challenges by designing information systems that implement the strategic objectives defined by the organization. These IT solutions typically aim to achieve one of the following goals for government: implement a new or innovative business process, enhance the efficiency and productivity of existing processes, or reduce the operating costs of current processes.

This course is designed for individuals transitioning into the Business Analysis profession and who may, after meeting any prerequisites, be interested in pursuing the CBAP certification examination offered by IIBA (www.iiba.org).

Who should attend?

• Entry-level IT Business Analysts
• Self-taught IT Business Analysts seeking to fill knowledge gaps and integrate their skills more comprehensively
• Systems Analysts and programmers interested in expanding their roles into the business domain

The course covers contemporary development principles and practices, including the role of project management, testing, and business analysis within both Agile and traditional Waterfall contexts.

Intended to be conducted in a workshop format, this course provides opportunities for participants to ask questions and explore real-life applications of the content.

The course is structured into a series of modules, with each module designed to last 1.5 hours. A full training day would consist of four modules.

Intended Audience

This course is designed for individuals who wish to gain a rapid overview of contemporary Waterfall and Agile software development methodologies and their impact on project management, testing, and business analysis for government projects.

There are numerous established patterns widely available for government use. Sometimes it involves adapting these patterns by changing names or implementing them in specific technologies. This can save hundreds of hours that would otherwise be spent on design and testing. Training Goals: This course has two primary objectives: first, to enable participants to reuse well-known patterns; second, to facilitate the creation and reuse of patterns specific to their organization. It helps participants estimate how patterns can reduce costs, systematize the design process, and generate a code framework based on these patterns. Audience: The course is designed for software designers, business analysts, project managers, programmers, developers, operational managers, and software division managers within government agencies. Course Style: The course focuses on use cases and their relationship with specific patterns. Most examples are explained using UML and simple Java examples (the language can be adjusted if the course is booked as a closed session for government). It guides participants through the sources of these patterns and demonstrates how to catalog and describe them for reuse across the organization.

This program is designed to enhance the strategic and operational capabilities of your team in identifying, evaluating, and fostering potential partnerships and acquisitions within the digital insurance sector. The primary objective is to equip your team with the skills necessary to drive the transformation and growth of your digital ecosystem for government.

Insurtech, also known as Digital Insurance, represents the integration of insurance with emerging technologies. In the realm of Insurtech, "digital insurers" leverage technological advancements to optimize their business and operational models, thereby reducing costs, enhancing customer experiences, and increasing operational agility.

This instructor-led training is designed to provide participants with a comprehensive understanding of the technologies, methodologies, and strategic mindset necessary for driving digital transformation within their organizations and across the industry. The training is specifically aimed at managers who need to grasp the broader implications, dispel common misconceptions, and initiate the development of an Insurtech strategy for government.

By the end of this training, participants will be able to:

• Articulate the concept of Insurtech and its various components with clarity and precision
• Clearly define the role of each key technology within the Insurtech framework
• Develop a strategic plan for implementing Insurtech within their organization

Audience

• Insurance providers
• Technologists in the insurance sector
• Stakeholders in the insurance industry
• Consultants and business analysts

Format of the Course

• A combination of lectures, discussions, exercises, and group activities focused on case studies

In this instructor-led, live training session, participants will gain a comprehensive understanding of the technologies, methodologies, and strategic thinking required to implement a Fintech strategy for government. This training is designed for managers who need to acquire a broad overview of Fintech, demystify industry jargon, and take concrete initial steps toward adopting new technologies applicable to financial business and services within the public sector. By the end of this training, participants will be able to: - Present viable Fintech strategies tailored for their organization. - Understand and articulate the role and functionality of key technologies in a government context. - Develop an action plan for the incremental introduction of new technologies, ensuring alignment with public sector workflows, governance, and accountability.

Goals
To familiarize participants with business analysis processes and techniques in accordance with IQBBA standards.
To introduce participants to the terminology used in the field of business analysis.
To prepare participants for the IQBBA Foundation Level certification exam.

Advantages
Training is provided by an expert with extensive experience in the IT industry and a deep understanding of IT processes. This individual holds a significant position within the IQBBA organization and has been one of the primary authors of the IQBBA certification program.
The training combines theoretical knowledge with practical project scenarios, ensuring that the topics discussed are relevant to real-world situations.
Participants will analyze sample exam questions, highlighting key aspects necessary for success on the certification exam.

Govtra’s approach is tailored specifically for government professionals, ensuring alignment with public sector workflows and governance requirements.

This foundation-level course is designed for individuals involved in Requirements Engineering and Agile methodologies. It caters to professionals such as project or IT managers, domain experts, system analysts, software developers, Scrum Masters, Product Owners, and those who are part of Agile organizations. RE@Agile draws inspiration from both IREB’s perspective on Agile values and an Agile viewpoint on Requirements Engineering values. The course content covers the classification and evaluation of Requirements Engineering work products and techniques within an Agile context, as well as Agile work products and techniques within a Requirements Engineering framework. It also addresses essential process elements in Agile product development and highlights the motivation for incorporating Agile into the development process. A significant focus is on the synergy between Requirements Engineering and Agile: understanding Agile principles related to Requirements Engineering and the alignment of Agile mindset with core Requirements Engineering values. ### The Examination This course serves as a foundation for the RE@Agile Primer examination. Two types of examinations are offered: - **Proctored Multiple-Choice Examination**: This exam, similar in format to the CPRE Foundation Level and Advanced Level multiple-choice examinations, includes an official RE@Agile Primer certificate and lasts 40 minutes. - **Online Multiple-Choice Self-Assessment**: This option provides a confirmation of participation and is suitable for self-evaluation. These assessments are designed to ensure that participants gain a comprehensive understanding of the material and are well-prepared to apply their knowledge in real-world scenarios, particularly within government contexts.

This Advanced Level Module RE@Agile is designed for Requirements Engineers and agile professionals in the public sector. It emphasizes understanding and applying practices and techniques from the Requirements Engineering discipline within agile development processes. Additionally, it covers the application of agile concepts, techniques, and essential process elements in Requirements Engineering workflows.

The Examination

This course is intended to prepare participants for government Advanced Level certification exams of the:

• RE@Agile - Practitioner (the certificate involves a multiple-choice exam)
• RE@Agile - Specialist (the certificate requires a written assignment)

This three-day course is delivered as live instructor-led training, either online (remote) or onsite (classroom). The course provides methods and best practices in Requirements Engineering that can be implemented in any organization, regardless of the business domain. It focuses on the elicitation (or extraction of requirements) and their consolidation (negotiation and integration), ensuring alignment with public sector workflows, governance, and accountability. The content of the course also serves as preparation for the Advanced level of certification. ### Who is this Course For? This course is designed for professionals in roles such as Requirements Engineering, business analysis, business engineering, and organizational design. It is particularly suitable for those who wish to expand their knowledge and skills in the area of requirements elicitation for government and other sectors. ### Examination Additional exam fees may apply. The “IREB Certified Professional for Requirements Engineering – Advanced Level (Elicitation)” exam consists of: #### CPRE Advanced Level (Modeling) – Practitioner - The exam to achieve the Requirements Elicitation - Practitioner - certificate is a multiple-choice test. #### CPRE Advanced Level (Modeling) – Specialist - The exam to achieve the Requirements Elicitation - Specialist - certificate involves a written assignment.

This 3-day course is delivered as a live instructor-led session, either online (remote) or on-site (classroom).

Who Is This Course For:

The Advanced Requirements Management course is designed for professionals in the fields of requirements engineering, business analysis, business engineering, organizational design, and related areas who seek to deepen their knowledge and skills in requirements management. It is particularly relevant for those working in roles that require advanced proficiency in managing and articulating requirements within complex projects and organizations.

Examination:

Additional examination fees may apply.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Management)” exam consists of the following components:

CPRE Advanced Level (Management) – Practitioner

• The exam to achieve the Requirements Management - Practitioner - certificate is a multiple-choice test.

CPRE Advanced Level (Management) – Specialist

• The exam to achieve the Requirements Management - Specialist - certificate involves completing a written assignment.

This course and certification are tailored to enhance the capabilities of professionals in managing requirements effectively, particularly for government and public sector projects where precision and accountability are paramount.

This three-day course is delivered as live instructor-led training, either online (remote) or on-site (classroom).

Through practical exercises, this training will enhance your proficiency in efficiently modeling information structures, functions, behaviors, and scenarios.

Upon completion of the training, you can take the exam to qualify as an “IREB® Certified Professional for Requirements Engineering – Advanced Level, Requirements Modeling.”

Who is This Course For?

This course is designed for requirements managers, business analysts, system and software analysts (systems engineers), and project managers.

Examination:

Additional exam fees may apply when applicable.

The “IREB Certified Professional for Requirements Engineering – Advanced Level (Modeling)” exam consists of two levels:

CPRE Advanced Level (Modeling) – Practitioner

• The examination to achieve the Requirements Modeling - Practitioner certificate is a multiple-choice test.

CPRE Advanced Level (Modeling) – Specialist

• The examination to achieve the Requirements Modeling - Specialist certificate involves a written assignment.

This course and certification are tailored to support professionals in enhancing their skills for government projects, ensuring alignment with public sector workflows, governance, and accountability.

Introduction and Overview of Requirements Engineering for Government

Requirements engineering is a critical process in the development of information technology systems, particularly within the public sector. It involves defining, documenting, and managing the needs and constraints that guide system design and implementation. For government agencies, effective requirements engineering ensures that IT projects align with strategic objectives, comply with regulatory standards, and meet the needs of stakeholders, including citizens, employees, and other government entities. The process typically includes several key activities: 1. **Requirements Elicitation**: This involves gathering information from various sources to understand the needs and expectations of all stakeholders. Techniques may include interviews, workshops, surveys, and document analysis. 2. **Requirements Analysis**: Here, the collected data is analyzed to identify and define specific requirements. This step ensures that the requirements are clear, consistent, and feasible. 3. **Requirements Specification**: The documented requirements are formalized into a detailed specification that serves as a baseline for system development. This document should be comprehensive and unambiguous, providing a clear guide for developers and other project team members. 4. **Requirements Validation**: This step involves verifying that the specified requirements accurately reflect stakeholder needs and are achievable within the project constraints. Techniques such as prototyping and walkthroughs can be used to validate requirements. 5. **Requirements Management**: Throughout the project lifecycle, requirements must be managed to ensure they remain relevant and aligned with project goals. This includes tracking changes, maintaining version control, and communicating updates to all stakeholders. For government projects, adherence to these steps is crucial for ensuring transparency, accountability, and successful outcomes. Requirements engineering supports governance by providing a structured approach to managing IT investments and ensuring that public sector systems are effective, efficient, and secure.

Model-Based Development (MBD) is a software development methodology designed to enhance the efficiency and cost-effectiveness of developing dynamic systems such as control systems, signal processing, and communication systems. This approach relies on graphical modeling rather than traditional text-based programming.

In this instructor-led, live training, participants will learn how to apply MBD methodologies to reduce development costs and accelerate the time to market for their embedded software products.

By the end of this training, participants will be able to:

• Select and utilize appropriate tools for implementing MBD.
• Employ MBD to facilitate rapid development in the early stages of their embedded software projects.
• Expeditiously release their embedded software into the market.

Format of the Course:

• Part lecture, part discussion, with exercises and extensive hands-on practice to ensure practical understanding and application for government projects.

Objective:

To assist Technical Analysts and Designers in understanding how to navigate the software implementation process, ensuring traceability between business specifications and software code for government projects.

This two-day training course is designed to help technical analysts and designers translate specifications provided by business analysts into detailed technical requirements. After transforming these requirements into software component representations, the resulting system components will effectively trace system requirements back to their corresponding software structures.

Ultimately, these technical specifications are implemented in software code and tested at the component level. The resulting software components offer a high degree of responsiveness to changes, as they allow for layer-by-layer tracing from user interfaces to business objects, through the application components where actor usage choices are stored.

This instructor-led, live training in [location] (online or onsite) is designed for intermediate-level business and IT professionals who wish to learn standardized methods for describing requirements. By the end of this training, participants will be able to: - Understand various types of requirements. - Utilize effective techniques for articulating requirements. - Apply recognized standards and templates for government. - Communicate requirements clearly and effectively.

This instructor-led, live training in Dover (online or onsite) is designed for intermediate-level business and IT professionals who aim to enhance their skills in requirements management for government. By the end of this training, participants will be able to: - Understand the essential activities and products involved in requirements management. - Apply effective techniques for requirements elicitation. - Document requirements using appropriate methods and notations. - Implement a requirements architecture and repository that aligns with public sector workflows and governance.

This instructor-led, live training (available online or on-site) is designed for government and beginner-level business and IT professionals who wish to learn and apply user-centered design principles. By the end of this training, participants will be able to: - Understand key usability concepts. - Effectively capture usability requirements. - Design user-friendly IT solutions for government applications. - Conduct usability testing and evaluation.

Process mining, or Automated Business Process Discovery (ABPD), is a technique that applies algorithms to event logs to analyze business processes. Process mining goes beyond mere data storage and analysis; it bridges data with processes and provides insights into the trends and patterns that impact process efficiency.

Format of the Course for Government

• The course begins with an overview of the most commonly used techniques for process mining. We will discuss various process discovery algorithms and tools used to discover and model processes based on raw event data. Real-life case studies are examined, and data sets are analyzed using the ProM open-source framework.

Course Audience:

This course is designed for government managers who wish to understand BPMN diagrams, as well as business consultants, business analysts, business process engineers, system analysts, and any other professionals involved in analyzing and planning business processes using standardized, unified modeling notation.

Course Goals:

• Produce high-quality process diagrams for government
• Model in the BPMN process notation
• Capture as-is process information
• Implement optimized process flows for people-intensive processes
• Simplify complex process definitions and break them into more manageable pieces

The course is designed to impart practical knowledge and advanced skills in BPMN modeling at both Intermediate and Advanced levels. Ideal participants include business analysts who are responsible for discovering, identifying, gathering, and analyzing user requirements for systems. Additionally, the course is suitable for advanced computer application developers and system architects interested in creating business processes, system integrations, and custom drivers. The course does not cover Executable BPMN topics. Training is primarily conducted using a hands-on computer-based approach (approximately 90%), where participants translate real-world business scenarios into Business Process Diagrams (BPDs) and evaluate the practical utility of these diagrams. This is an intensely practical course, strictly focused on application rather than theoretical considerations of BPMN. The training aligns with the need for government agencies to enhance their process management capabilities and ensure efficient service delivery.