Microsoft Training in Worcester

Microsoft 365 is a comprehensive suite of cloud-based productivity and collaboration tools designed for government agencies. It includes Teams, OneDrive, Planner, and Copilot, all of which are tailored to support modern workplace workflows.

This instructor-led, live training (available online or on-site) is aimed at intermediate-level professionals who wish to integrate Microsoft 365 capabilities to enhance productivity, governance, and cross-team collaboration within their organizations.

Upon completion of this training, participants will be able to:

• Configure and manage Teams for effective team collaboration and meeting practices.
• Use OneDrive for secure file storage, sharing, and version control.
• Plan and track work using Planner and integrate tasks into team workflows.
• Leverage Copilot to accelerate document drafting, meeting summaries, and data insights.

Format of the Course

• Interactive demonstrations combined with guided, hands-on labs.
• Scenario-driven exercises reflecting real organizational workflows.
• Practical sessions on configuration, governance, and user adoption best practices.

Course Customization Options

• We can tailor examples, governance checklists, and hands-on labs to align with your organization's policies and environment.

Microsoft 365 offers a robust suite of tools designed for creating enterprise-level knowledge management systems. By integrating SharePoint, Teams, Power Automate, and Power BI, organizations can effectively organize, integrate, and visualize information. This course focuses on the design of dynamic intranet dashboards, interlinking data sources, and implementing structured workflows to enhance collaboration and knowledge sharing across teams. This instructor-led, live training (available online or onsite) is tailored for advanced-level professionals aiming to develop and manage sophisticated knowledge management frameworks using Microsoft 365 tools for government. By the end of this training, participants will be able to: - Design advanced knowledge management systems using Microsoft 365 tools. - Build interconnected SharePoint sites and Teams channels to facilitate information flow. - Automate content workflows with Power Automate. - Develop Power BI dashboards for effective knowledge visualization and reporting. - Optimize governance, access, and version control across shared repositories. **Format of the Course** - Interactive lectures and discussions. - Extensive exercises and practical implementation. - Hands-on configuration in a live Microsoft 365 environment. **Course Customization Options** - To request a customized training for this course, please contact us to arrange.

Microsoft Intune is a cloud-based endpoint management solution designed to enable organizations to securely manage users, devices, and applications. It provides comprehensive tools for configuration, compliance, and protection across Windows, macOS, iOS, and Android environments. This instructor-led, live training (online or onsite) is aimed at intermediate to advanced IT professionals who wish to deploy, configure, and manage enterprise devices using Microsoft Intune and related Microsoft 365 technologies. By the end of this training, participants will be able to: - Implement and manage Microsoft Intune for endpoint management. - Configure device enrollment, compliance, and security policies. - Deploy and protect enterprise applications using Intune. - Integrate Intune with Microsoft 365, Entra ID, and Defender for Endpoint for unified management. **Format of the Course** - Interactive lecture and discussion. - Extensive exercises and practice sessions. - Hands-on implementation in a live-lab environment. **Course Customization Options** - To request a customized training for government or other organizations, please contact us to arrange.

Microsoft 365 is a comprehensive suite of integrated productivity tools designed to enhance collaboration, provide data-driven insights, and automate workflows through applications such as Excel, Word, PowerPoint, Outlook, and Copilot. This instructor-led, live training (available online or onsite) is tailored for intermediate-level professionals who aim to master Microsoft 365 tools and AI-powered features to improve decision-making, communication, and organizational efficiency for government operations. By the end of this training, participants will be able to: - Apply advanced Excel techniques and automation tools to support business and leadership decisions. - Design impactful PowerPoint presentations using storytelling and data visualization techniques. - Create, format, and collaborate on professional documents in Word with the assistance of Copilot. - Enhance productivity and time management using Outlook and AI-driven features across Microsoft 365. **Format of the Course:** - Interactive lecture and discussion. - Hands-on exercises and scenario-based practice. - Practical application using Microsoft 365 tools in a live-lab environment. **Course Customization Options:** - To request a customized training for government, please contact us to arrange.

Microsoft To Do is a cloud-based task management application designed to help individuals and teams organize, prioritize, and manage tasks across devices with seamless integration into Microsoft 365. This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to use Microsoft To Do not only for personal productivity but also as a collaborative tool integrated with Microsoft 365 applications for government use. By the end of this training, participants will be able to: - Set up and configure Microsoft To Do across devices and integrate it with Microsoft 365. - Create, organize, and prioritize tasks and lists for both personal and team use. - Collaborate effectively by sharing lists, assigning tasks, and monitoring progress. - Use Microsoft To Do alongside Outlook, Teams, and Planner to enhance workflows. - Apply productivity best practices and advanced techniques for long-term adoption. **Format of the Course** - Interactive lecture and discussion. - Hands-on exercises and guided labs. - Practical team collaboration simulations. **Course Customization Options** - To request a customized training for this course, please contact us to arrange.

Microsoft To Do is a cloud-based task management application designed to assist individuals and teams in organizing, prioritizing, and managing tasks across devices with seamless integration into Microsoft 365. This instructor-led, live training (online or onsite) is aimed at professionals at the beginner to intermediate level who wish to use Microsoft To Do for government to manage tasks effectively, enhance productivity, and collaborate better with their teams. By the end of this training, participants will be able to: - Set up and configure Microsoft To Do for both personal and team use. - Create, organize, and prioritize tasks efficiently. - Integrate To Do with Outlook, Teams, and other Microsoft 365 tools. - Apply productivity best practices using To Do features. **Format of the Course** - Interactive lecture and discussion. - Extensive exercises and practice sessions. - Hands-on implementation in a live-lab environment. **Course Customization Options** - To request a customized training for this course, please contact us to arrange.

Microsoft System Center Data Protection Manager (DPM) is Microsoft’s enterprise backup and recovery solution designed to protect critical workloads such as file servers, databases, and virtual machines. This instructor-led, live training (available online or onsite) is tailored for intermediate-level IT professionals who are responsible for deploying, configuring, and managing DPM to safeguard data and ensure business continuity for government agencies. By the end of this training, participants will be able to: - Install and configure DPM servers and agents. - Create and manage protection groups. - Perform backup and recovery operations. - Integrate DPM with other disaster recovery solutions for enhanced resilience. **Format of the Course** - Interactive lectures and discussions. - Extensive exercises and hands-on practice. - Practical implementation in a live-lab environment. **Course Customization Options** - To request a customized training program for government, please contact us to arrange.

This instructor-led, live training (online or onsite) is designed for government employees at the beginner to intermediate level who wish to enhance their productivity and digital collaboration using Microsoft Teams, OneDrive, and Outlook. By the end of this training, participants will be able to: - Effectively create, manage, and utilize teams and channels in Microsoft Teams. - Utilize tags, mentions, and app integrations in Teams to improve communication efficiency. - Store, organize, and securely share files in OneDrive following best practices. - Recover documents using version history and collaborate on files in real time. - Use Outlook for advanced email management and shared calendar scheduling.

This instructor-led, live training in [location] (online or onsite) is designed for government employees at beginner to intermediate levels who wish to enhance team productivity and streamline daily workflows using Outlook, OneDrive, Teams, Planner, and Forms. By the end of this training, participants will be able to: - Organize and manage communication effectively with Outlook. - Store, share, and collaborate on files using OneDrive for government. - Conduct meetings, chats, and team collaboration with Microsoft Teams. - Plan and track tasks efficiently using Microsoft Planner. - Create and analyze online surveys and quizzes with Microsoft Forms.

Microsoft Exchange Server is a messaging platform that provides email, calendar, contacts, and tasks functionality for government agencies and other organizations.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals who wish to install, configure, manage, and troubleshoot Microsoft Exchange Server environments for government use.

By the end of this training, participants will be able to:

• Install and configure Microsoft Exchange Server for government systems.
• Implement disaster recovery and anti-malware measures in a government context.
• Configure message transport and migration to Exchange Online for government networks.
• Troubleshoot issues and ensure server availability for government operations.

Format of the Course

• Interactive lecture and discussion focused on government IT practices.
• Lots of exercises and practice relevant to government workflows.
• Hands-on implementation in a live-lab environment tailored to government scenarios.

Course Customization Options

• To request a customized training for this course, specifically designed for government agencies, please contact us to arrange.

Microsoft OneNote is a digital notebook application designed for organizing, sharing, and collaborating on information across teams and devices. This instructor-led, live training (online or onsite) is aimed at professionals with limited or emerging experience in OneNote who manage or coordinate digital information and wish to use Microsoft OneNote effectively to organize notes, coordinate team knowledge, and enhance collaborative workflows for government. By the end of this training, participants will be able to: - Organize personal and team notes using notebooks, sections, and pages. - Share and collaborate in real-time on OneNote content. - Embed and link files, emails, and meeting notes into a unified workspace. - Integrate OneNote with Microsoft 365 apps like Teams, Outlook, and Planner. **Format of the Course** - Interactive lecture and discussion. - Hands-on use of Microsoft OneNote in sample collaboration scenarios. - Guided exercises focused on note-taking, content organization, and teamwork. **Course Customization Options** - To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in [location] (online or onsite) is aimed at beginner-level leadership teams who wish to effectively manage and coordinate tasks using Microsoft Planner and its related tools, leading to enhanced productivity and collaboration across the organization. By the end of this training, participants will be able to: - Effectively create, manage, and track tasks and projects using Microsoft Planner, improving team coordination and project visibility. - Organize and prioritize individual tasks, share task lists, and collaborate on tasks using Microsoft To Do. - Utilize Microsoft Loop components for real-time collaboration, integrating them seamlessly into projects and meetings to enhance communication and information sharing among team members. - Design and manage custom lists tailored to specific project needs, automate workflows, and integrate Lists with other Microsoft 365 tools for more efficient task tracking. This training is specifically designed to support the unique requirements of leadership teams in the public sector, ensuring alignment with government workflows, governance, and accountability.

This instructor-led, live training in Worcester (online or onsite) is designed for beginner-level business professionals who wish to acquire the skills necessary to effectively utilize Teams, Word, and Excel in a management context.

By the end of this training, participants will be able to:

• Achieve a thorough understanding of Microsoft 365 for government.
• Navigate and utilize Microsoft Teams for communication, collaboration, and project management.
• Develop proficiency in creating, formatting, and managing Word documents.
• Use Excel for data entry, manipulation, and analysis.
• Explore methods to integrate Microsoft 365 applications for seamless workflows.

This course will cover a range of methods and best practices aligned with business and technical requirements for modeling, visualizing, and analyzing data using Power BI. It will also demonstrate how to access and process data from various sources, including both relational and non-relational databases. Additionally, the course will delve into the implementation of appropriate security standards and policies across the Power BI platform, ensuring compliance for government datasets and groups. The curriculum will further address the management and deployment of reports and dashboards, facilitating effective sharing and content distribution within public sector workflows.

Microsoft System Center Operations Manager (SCOM) is a monitoring tool designed to ensure the availability, performance, and reliability of IT services across data centers and applications.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals who wish to deploy, configure, and manage SCOM for government enterprise monitoring and alerting.

By the end of this training, participants will be able to:

• Install and configure System Center Operations Manager.
• Set up monitoring rules, alerts, and reports.
• Integrate SCOM with other System Center components.
• Troubleshoot and optimize performance in monitored environments.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training (online or onsite) is designed for intermediate-level IT professionals who wish to manage and secure an organization's IT environment using Microsoft 365 for government. By the end of this training, participants will be able to: - Deploy and manage Microsoft 365 services such as Intune, MDM, and Autopilot. - Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools. - Monitor and troubleshoot devices and applications within a Microsoft 365 environment. - Understand and implement compliance and data protection measures in Microsoft 365 for government. - Manage Microsoft 365 security services such as Microsoft Secure Score, Exchange Online Protection, Safe Attachments, and Safe Links. - Implement compliance solutions using Microsoft Purview, data loss prevention, and sensitivity labels.

This instructor-led, live training in Worcester (online or onsite) is designed for intermediate-level IT professionals who are tasked with managing and securing an organization's IT environment using Microsoft 365.

By the end of this training, participants will be able to:

• Deploy and manage Microsoft 365 services, including Intune, MDM, and Autopilot.
• Configure and enforce security policies using Windows Defender and other Microsoft 365 security tools.
• Monitor and troubleshoot devices and applications within a Microsoft 365 environment.
• Understand and implement compliance and data protection measures in Microsoft 365 for government.
• Apply best practices for Microsoft 365 administration and security to enhance organizational governance and accountability.

This instructor-led, live training in [location] (online or onsite) is aimed at intermediate-level system administrators who wish to effectively deploy, manage, and troubleshoot Hyper-V environments for government. By the end of this training, participants will be able to: - Understand virtualization concepts and configure Hyper-V. - Create and manage virtual machines, VM storage, and networking. - Utilize advanced Hyper-V features and secure Hyper-V environments. - Monitor and optimize Hyper-V performance.

This instructor-led, live training (available online or on-site) is designed for government employees who wish to learn how to use Microsoft OneNote to manage notes effectively and enhance productivity. By the end of this training, participants will be able to: - Understand the fundamental features and functionalities of OneNote. - Create, organize, and edit notes using OneNote. - Integrate notes with other applications for seamless workflow management for government operations.

About This Course

This course equips participants with the skills necessary to deploy and configure System Center 2012 R2 Operations Manager. Through hands-on labs, students will learn:

• How to design and implement a System Center 2012 R2 Operations Manager Management Group.

• Techniques for upgrading and migrating from an existing Operations Manager 2007 R2 Management Group to System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

• Key elements of Management Packs, including Object Discoveries, Rules, Monitors, Targeting, Run As Accounts, and Run As Profiles. This includes the authoring of Management Packs.

• Methods for configuring fabric and application monitoring in System Center 2012 R2 Operations Manager, covering both datacenter and cloud resources such as networking, storage, and compute capabilities.

• Techniques for monitoring .NET and Java-based applications using Application Performance Monitoring.

• Strategies for end-to-end service monitoring, including synthetic transactions and Distributed Application Diagrams.

• Procedures for configuring Dashboards, Service Level Tracking Reporting, and the SharePoint Web Part to visualize key performance and availability metrics.

• Customization of the Operations Manager Console to meet the needs of various application support teams.

• Integration of Operations Manager with other System Center 2012 R2 components to extend monitoring to include critical business processes and procedures.

• Techniques for troubleshooting an Operations Manager Management Group and performing disaster recovery, such as database and management server recovery.

• Utilization of new features in System Center 2012 R2, including Integration with System Center Advisor, Team Foundation Server, IntelliTrace, and Managing Windows Azure.

Audience Profile

The primary audience for this course is cloud and datacenter administrators who are new to System Center 2012 R2 Operations Manager and are responsible for deploying, configuring, and operating it in their environments. The secondary audience includes cloud and datacenter administrators already familiar with Operations Manager and looking to upgrade their skills to include the latest features found in System Center 2012 Operations Manager, System Center 2012 SP1 Operations Manager, and System Center 2012 R2 Operations Manager.

At Course Completion

Upon completing this course, participants will be able to:

• Plan for the deployment of System Center 2012 R2 Operations Manager, including:
  • Defining hardware and software requirements.
  • Describing security considerations.
  • Designing a highly available System Center and Microsoft SQL Server platform using Microsoft SQL Server AlwaysOn.
  • Planning for migration and upgrade scenarios to System Center 2012 R2 Operations Manager.
• Customize the Operations Console with User Roles.
• Perform various methods of Agent deployment with System Center 2012 R2 Operations Manager.
• Implement key Management Pack concepts and elements, including Management Packs Templates.
• Configure Notifications, Reporting, and Service Level Tracking in System Center 2012 R2 Operations Manager.
• Set up the following:
  • Audit Collection Services.
  • Agentless Exception Monitoring.
  • The Operations Manager SharePoint Web Part in System Center 2012 R2 Operations Manager.
• Configure Application Performance Monitoring and Network Device monitoring in System Center 2012 R2 Operations Manager.
• Create dashboards and widgets in System Center 2012 R2 Operations Manager.
• Explain the use of new cloud-based features, including System Center Global Service Monitor and System Center Advisor.
• Configure integration between System Center 2012 R2 Operations Manager and other System Center 2012 R2 components.
• Troubleshoot an Operations Manager Management Group.
• Perform disaster recovery in System Center 2012 R2 Operations Manager, ensuring continuity for government operations.

Upon completion of this course, you will be able to: - Describe the processes involved in planning and applying a troubleshooting methodology for government use with Windows 10. - Troubleshoot startup issues and operating system services on a Windows 10 PC used in government environments. - Perform system recovery procedures for government systems. - Resolve issues related to hardware devices and device drivers in a government setting. - Administer Windows 10 devices within government agencies. - Troubleshoot network connectivity issues for government networks. - Configure Windows 10 devices using Group Policy for government compliance. - Configure and troubleshoot user settings for government employees. - Configure and troubleshoot resource access for government systems. - Implement remote connectivity solutions for government operations. - Deploy and troubleshoot applications in a government context. - Maintain Windows 10 devices to ensure ongoing reliability and security for government use.

About This Course

This three-day instructor-led course is designed for individuals transitioning into a database professional role or whose responsibilities are expanding to include database elements. The course covers essential database concepts, including database types, languages, and design methodologies.

Audience Profile

The primary audience for this course includes professionals who are moving into a database role or whose job duties now encompass database technologies.

At Course Completion

Upon completing this course, students will be able to:
• Describe key database concepts within the context of SQL Server 2016
• Identify and explain the database languages used in SQL Server 2016
• Apply data modeling techniques effectively
• Understand and implement normalization and denormalization techniques
• Recognize different relationship types and their impacts on database design
• Analyze how database design influences performance
• Utilize commonly employed database objects

This course is tailored to provide comprehensive training for government professionals seeking to enhance their database management skills.

About This Course

This five-day course is designed to equip you with the knowledge and skills necessary to plan and administer a Microsoft SharePoint 2016 environment. The curriculum covers the deployment, administration, and troubleshooting of your SharePoint environment. Additionally, it provides guidelines, best practices, and considerations that will help optimize your SharePoint deployment for government use.

This course is the first in a series of two courses tailored for IT professionals and aligns with the SharePoint 2016 IT Pro certification.

Audience Profile

The course targets experienced IT professionals interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations, whether in a data center or in the cloud. Participants typically have more than one year of hands-on experience with planning and maintaining SharePoint environments and at least two years of experience with core technologies that SharePoint depends on, such as Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

The minimally qualified candidate typically:

• Is an IT professional responsible for planning, implementing, and maintaining a multi-server deployment of SharePoint 2016.
• Possesses practical knowledge and experience with SharePoint Online.
• Has broad familiarity with SharePoint workloads.
• Has expertise in business continuity management, including data backup, restoration, and high availability.
• Is familiar with authentication and security technologies.
• Has hands-on experience with Windows PowerShell.

The hands-on or job experience should be from a solutions-based role where the candidate has worked on multiple SharePoint projects involving document management, content management, and search functionalities.

At Course Completion

• Describe the key features of SharePoint 2016.
• Design an information architecture for a SharePoint 2016 deployment.
• Design a logical architecture for a SharePoint 2016 deployment.
• Design the physical architecture for a SharePoint 2016 deployment.
• Install and configure SharePoint 2016.
• Create and configure web applications and site collections.
• Plan and configure service applications for a SharePoint 2016 deployment.
• Manage users and permissions, and secure content in a SharePoint 2016 deployment.
• Configure authentication in a SharePoint 2016 deployment.
• Configure platform and farm-level security in a SharePoint 2016 deployment.
• Manage information taxonomy in SharePoint web applications and site collections.
• Configure and manage user profiles and audiences.
• Configure and manage the search experience in SharePoint 2016.
• Monitor, maintain, and troubleshoot a SharePoint 2016 deployment.

About This Course

This five-day course will provide comprehensive training on how to plan, configure, and manage advanced features in a SharePoint 2016 environment. Key areas of focus include implementing high availability, disaster recovery, service application architecture, and Microsoft Business Connectivity Services. The course also delves into social computing features, productivity and collaboration platforms, business intelligence solutions, Enterprise Content Management, web content management infrastructure, and app development. Additionally, participants will learn how to develop and implement a governance plan for government, as well as perform an upgrade or migration to SharePoint 2016.

This is the second in a series of two courses designed for IT Professionals and aligns with the SharePoint 2016 IT Pro certification.

Audience Profile

The course is tailored for experienced IT Professionals who are interested in learning how to install, configure, deploy, and manage SharePoint 2016 installations either in a data center or in the cloud. Participants should have more than four years of hands-on experience planning and maintaining SharePoint Server and other core technologies upon which SharePoint depends, including Windows Server 2012 R2 or later, Internet Information Services (IIS), Microsoft SQL Server 2014 R2 or later, Active Directory Domain Services (AD DS), and networking infrastructure services.

Participants should have completed Course 20339-1A: Planning and Administering Microsoft SharePoint 2016, or possess equivalent knowledge and experience before enrolling in this course. The minimally qualified candidate typically:

• Has a working knowledge of, and preferably hands-on experience with, Microsoft SharePoint Online.
• Is familiar with SharePoint Server workloads.
• Has experience with business continuity management, including data backup, restoration, and high availability.
• Has experience with authentication and security technologies.
• Has experience with Windows PowerShell.

The hands-on or job experience should be from a solutions-based role where the candidate has worked on multiple SharePoint Server solutions that include document management, content management, and search.

At Course Completion

Upon completing this course, participants will be able to:

• Describe the core architecture of SharePoint 2016 and its new and improved features.
• Explain the key hybrid features in SharePoint 2016.
• Plan and design a SharePoint 2016 environment to meet requirements for high availability and disaster recovery.
• Plan and implement Business Connectivity Services and Secure Store Service.
• Configure and manage productivity services for a SharePoint 2016 deployment.
• Manage solutions in a SharePoint 2016 deployment.
• Plan and configure social computing features.
• Plan and configure web content management for an Internet-facing environment.
• Plan and configure Enterprise Content Management in a SharePoint 2016 deployment.
• Plan and configure business intelligence solutions.
• Plan and configure work management, productivity, and collaboration platforms and features.
• Perform an upgrade or migration to SharePoint 2016.

About This Course

This five-day, hands-on training course is designed to provide a comprehensive overview of Microsoft virtual desktop technology. The course will compare and contrast various technologies with specific use cases and best practices. Participants will gain skills in managing, monitoring, supporting, and troubleshooting Windows-based desktop virtualization solutions, including Microsoft Application Virtualization (App-V) Service Pack 2 (SP2), Microsoft User Experience Virtualization (UE-V), and Virtual Desktop Infrastructure (VDI) as part of Windows Server 2012 R2. This training is tailored to align with the needs and workflows for government IT professionals.

Audience Profile

This course is intended for IT administrators and implementers in large and mid-sized organizations, including those in the public sector, who wish to gain hands-on experience with the latest Microsoft desktop and application virtualization technologies. Participants will learn how to plan, implement, and manage virtual infrastructure solutions based on these technologies.

At Course Completion

After completing this course, students will be able to:

• Describe desktop and application virtualization concepts and their benefits.
• Plan and implement user state virtualization for efficient data management.
• Plan and deploy App-V to streamline application delivery.
• Configure and manage App-V clients effectively.
• Administer and maintain application virtualization environments.
• Understand the process of application sequencing to ensure compatibility and performance.
• Set up client Hyper-V for enhanced virtualization capabilities.
• Plan and deploy session-based desktops for shared resource optimization.
• Publish and configure RemoteApp programs for seamless user experience.
• Develop strategies for pooled personal desktops to enhance user productivity.
• Implement pooled and personal desktop solutions for diverse organizational needs.
• Configure Remote Access to ensure secure connectivity.
• Monitor the health of VDI infrastructure to maintain optimal performance and reliability.

Upon completion of this course in Worcester, participants will be able to: • Understand operating system configurations for government systems. • Install and upgrade client systems. • Manage applications effectively. • Manage files and folders securely. • Manage devices efficiently. • Understand the principles of operating system maintenance.

This 5-day Microsoft Official Course offers hands-on instruction and practice in administering Active Directory technologies for government in Windows Server 2012 and Windows Server 2012 R2. Participants will gain the skills necessary to better manage and protect data access and information, simplify deployment and management of identity infrastructure, and provide more secure access to data. The course covers key features such as Active Directory Domain Services (AD DS), Group Policy, Dynamic Access Control (DAC), Work Folders, Workplace Join, Certificate Services, Rights Management Services (RMS), Federation Services, and the integration of on-premises environments with cloud-based technologies like Windows Azure Active Directory. Practical learning is enhanced through hands-on exercises in a virtual lab environment.

Audience:

This course is designed for Information Technology (IT) Professionals who have experience with Active Directory Domain Services (AD DS) and are seeking to expand their knowledge and skills using Access and Information Protection technologies in Windows Server 2012 and Windows Server 2012 R2. The target audience typically includes:

• AD DS Administrators looking to deepen their expertise in the latest Access and Information Protection technologies with Windows Server 2012 and Windows Server 2012 R2.
• System or Infrastructure administrators with foundational AD DS experience who are interested in building on that knowledge and cross-training into advanced Active Directory technologies in Windows Server 2012 and Windows Server 2012 R2.
• IT Professionals who have completed the 10967A: Fundamentals of a Windows Server Infrastructure course and are looking to expand their Active Directory knowledge.

This course is designed to equip IT professionals with the skills necessary to configure advanced Windows Server services using a combination of on-premises, hybrid, and cloud technologies. Participants will learn how to effectively leverage the hybrid capabilities of Azure for government, migrate virtual and physical server workloads to Azure Infrastructure as a Service (IaaS), and secure Azure VMs running Windows Server. The curriculum also covers essential tasks related to high availability, troubleshooting, and disaster recovery. Key administrative tools and technologies highlighted in the course include Windows Admin Center, PowerShell, Azure Arc, Azure Automation Update Management, Microsoft Defender for Identity, Azure Security Center, Azure Migrate, and Azure Monitor. These resources are essential for ensuring robust and secure IT operations in a government setting.

About This Course

This course will cover the various methods and best practices aligned with business and technical requirements for modeling, visualizing, and analyzing data using Power BI. It will also demonstrate how to access and process data from a wide range of sources, including both relational and non-relational databases. Additionally, the course will delve into implementing appropriate security standards and policies across the Power BI environment, encompassing datasets and groups. Furthermore, it will explore the management and deployment of reports and dashboards for sharing and content distribution, ensuring alignment with public sector workflows and governance.

Audience Profile

The target audience for this course includes data professionals and business intelligence specialists who wish to master accurate data analysis using Power BI. This course is also designed for individuals responsible for developing reports that effectively visualize data from both cloud-based and on-premises platforms, enhancing decision-making processes for government.

Skills Gained

• Ingest, clean, and transform data
• Model data to optimize performance and scalability
• Design and create reports for comprehensive data analysis
• Apply advanced report analytics techniques
• Manage and share report assets effectively

This five-day course is designed to provide comprehensive training on using Configuration Manager and its associated site systems to efficiently manage network resources. Participants will learn essential day-to-day management tasks, such as managing applications, ensuring client health, conducting hardware and software inventory, deploying operating systems, and distributing software updates using Configuration Manager. The course also covers optimizing System Center Endpoint Protection, managing compliance, and creating management queries and reports. By completing this course along with Microsoft Official Course 20703-2A, participants will be well-prepared to take Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration, which is crucial for certification in IT management for government and enterprise environments.

This five-day, instructor-led course equips participants with the knowledge and skills necessary to install and configure System Center 2012 Operations Manager. Additionally, this training will prepare students to effectively manage their 2012 Operations Manager infrastructure for government use.

About This Course

Microsoft Dynamics 365 Sales is a comprehensive application designed to manage the handling of customers and potential customers. With Dynamics 365 Sales, organizations can track performance against sales goals, automate best practices, derive insights from data, and enhance overall efficiency.

Join our team of globally recognized experts as they guide you step by step through the process of converting leads into opportunities and ultimately closing deals. Through hands-on exercises using the application’s automation and customization features, you will learn how to maximize the productivity of your sales staff.

Audience Profile

A Dynamics 365 Functional Consultant is responsible for conducting discovery sessions, capturing requirements, engaging with subject matter experts and stakeholders, translating business needs into technical solutions, and configuring the application. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, and integration of applications and services.

After completing this course, you will be able to:

About This Course

This course will review the marketing application configuration necessary to drive business growth. It will also delve into lead management, marketing forms and pages, segmentation, and email marketing messages. These components are integrated through interactive customer journey design, including event and survey configuration.

Audience Profile

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Marketing for government and businesses.

At Course Completion

After completing this course, you will be able to:

• Configure advanced settings
• Manage marketing content, templates, and integrations
• Create and manage leads
• Design and create marketing forms and pages
• Create and manage segments
• Set up and launch customer journeys
• Create and manage events
• Distribute and analyze surveys

About This Course

Microsoft Dynamics 365 Customer Service provides organizations the tools necessary to achieve customer success. By leveraging features such as automated case creation and queue management, you can allocate more time to direct interactions with your customers, enhancing their experience.

Join our team of globally recognized experts who will guide you step by step through the process of creating cases, engaging with customers, and resolving issues. Upon resolution, data analysis will help you identify key insights that can expedite future case resolutions or prevent new issues from arising.

Audience Profile

The Dynamics 365 Customer Engagement Functional Consultant is responsible for conducting discovery, capturing requirements, engaging with subject matter experts and stakeholders, translating these requirements, and configuring the solution and applications. This role involves implementing a solution using out-of-the-box capabilities, codeless extensibility, and application and service integrations.

At Course Completion

Upon completing this course, you will be able to:

• Install and configure the customer service application for government
• Identify common customer service scenarios
• Complete a case resolution process
• Analyze customer service data
• Automate case management record processing
• Create and use knowledge articles
• Create and use entitlements and service level agreements
• Work with Omnichannel capabilities
• Work with Connected Customer Service features
• Work with Customer Service Scheduling tools
• Work with Customer Service Insights

About This Course

Dynamics 365 Field Service is designed to help organizations enhance their market position by providing tools for identifying and scheduling resources, as well as managing workloads for mobile workers. This course will equip participants with the skills necessary to identify and configure key components that are essential for delivering effective Field Service and mobile solutions. Key topics include understanding organizational considerations that drive configuration decisions and common configuration aspects. The course aims to provide a comprehensive view of implementation strategies that align with customer and organizational goals, ensuring more efficient solutions.

Audience Profile

This course is tailored for IT professionals who have experience or an interest in delivering Field Service solutions for large-scale customers, particularly those working within the public sector for government agencies.

After completing this course, you will be able to:

• Identify the key components involved in Field Service implementations.
• Define the products and services that will be delivered to clients.
• Determine appropriate pricing options for specific scenarios.
• Assess which resources are necessary for successful project execution.

About This Course

The Dynamics 365 Finance and Operations applications, which include but are not limited to Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Supply Chain Management for Manufacturing, are designed to enhance various aspects of financial and operational management. Dynamics 365 Finance enables the automation and modernization of global financial operations, allowing real-time performance monitoring, predictive analytics, and data-driven decision-making to drive business growth. It supports strategic financial decisions through artificial intelligence (AI), unifies and automates financial processes, reduces operational expenses, and mitigates global financial complexity and risk. Dynamics 365 Supply Chain Management is aimed at transforming manufacturing and supply chain operations by leveraging AI and the Internet of Things (IoT) for planning, production, inventory, warehouse, and transportation management. It maximizes operational efficiency, product quality, and profitability through intelligent manufacturing operations, modernized warehouse management, optimized production performance, extended asset life, and streamlined supply chains. For more information, please refer to https://docs.microsoft.com/learn/paths/get-started-finance-operations/. In this module, we will focus on the core features and functionality of Dynamics 365 Finance applications that are most commonly used by end users and consultants for government.

Audience Profile

The target audience for this course is a Dynamics 365 for Finance and Operations Functional Consultant. This role involves performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements solutions using out-of-the-box capabilities, codeless extensibility, and application and service integrations.

At Course Completion

Upon completion of this course, students will be able to:

• Navigate and efficiently use search, filtering, and queries
• Utilize operational workspaces effectively
• Manage business documents
• Work with record templates
• Integrate Power BI with Dynamics 365 Finance and Operations applications
• Personalize workspaces to meet individual needs
• Determine when to use the Power Platform in Dynamics 365 Finance and Operations applications
• Apply security roles to users
• Run and analyze security reports
• Create and manage workflows for approval processes
• Understand and work with organizational hierarchies
• Utilize personalization features effectively
• Use the Data Management workspace for data management tasks
• Create and use entity templates
• Copy configuration data between legal entities
• Import, export, and manage data using Office Integration
• Utilize the Regression Suite Automation Tool (RSAT)
• Create User Acceptance Tests (UAT) and test plans
• Create and work with Business Process Modeler (BPM)
• Use issue search to identify and resolve issues

About This Course

This course is designed to equip students with the knowledge and skills necessary to support and configure Windows 10 desktops in an organizational environment. Participants will gain expertise in installing, customizing, and updating Windows 10 operating systems. The curriculum also covers managing storage, files, and devices, as well as configuring network connectivity for Windows 10. Additionally, students will learn how to secure the Windows 10 OS and protect data on the device. Finally, the course provides comprehensive training in managing and troubleshooting Windows 10.

Audience Profile

This course is intended for IT professionals who are responsible for performing installation, configuration, general local management, and maintenance of Windows 10 core services. Participants may also have experience with enterprise scenarios and cloud-integrated services for government environments.

At Course Completion

Upon completing this course, learners should be able to:

• Install and customize Windows 10
• Configure updates for Windows
• Configure devices and drivers for Windows
• Manage storage in Windows
• Configure network and remote management settings in Windows
• Manage browsers and applications in Windows
• Configure account access and authentication
• Set file and folder permissions
• Describe methods for securing Windows 10, common threats, and mitigation strategies
• Troubleshoot issues with Windows and application installations
• Diagnose and resolve hardware and driver problems
• Troubleshoot file issues and perform data recovery

This course provides a comprehensive overview of Office 365 Management, including the key components of Office 365, strategies for transitioning an organization to Office 365, configuration procedures, and management techniques for Office 365 ProPlus deployments.

Audience Profile

This course is tailored for individuals who are aspiring to the Microsoft 365 Enterprise Admin role and have already completed one of the Microsoft 365 role-based administrator certification paths.

Skills Gained

• Understand the overview of Office 365
• Plan and execute an organization's transition to Office 365
• Configure Office 365 settings and services
• Manage Office 365 ProPlus deployments effectively

This training is designed to equip participants with the necessary skills and knowledge for government organizations to optimize their use of Office 365, ensuring efficient and secure operations.

This three-day instructor-led course is designed for government professionals transitioning from earlier versions of SQL Server to gain an introduction to the new features in SQL Server 2016.

Skills Gained

• Describe key capabilities and components of SQL Server 2016
• Explain new and enhanced performance features in SQL Server
• Detail new and improved security measures in SQL Server
• Outline advancements in SQL Server Availability and Scalability
• Discuss new and enhanced reporting and Power BI capabilities in SQL Server 2016
• Identify new and enhanced data access features
• Describe new and improved functionalities in SQL Server OLAP
• Explain the new cloud functionality in SQL Server for government use

This five-day instructor-led course equips participants with the knowledge and skills necessary to maintain a Microsoft SQL Server 2014 database. The curriculum emphasizes the use of SQL Server 2014 product features and tools essential for database maintenance. Note: This course is tailored for individuals interested in learning about SQL Server 2012 or SQL Server 2014. It highlights the new features introduced in SQL Server 2014, while also covering critical capabilities across the SQL Server data platform. The training is designed to support effective database management and aligns with best practices for government agencies.

This five-day course is specifically tailored for IT professionals with prior experience in Windows Server. It is designed for individuals who will be responsible for managing storage and compute resources using Windows Server 2016. The course provides a comprehensive understanding of the various scenarios, requirements, and storage and compute options applicable to Windows Server 2016, ensuring that participants are well-prepared to meet the technical demands in their roles, including those for government operations.

This 5-day classroom-based course is designed to equip participants with the essential networking skills necessary for deploying and supporting Windows Server 2016 in a variety of organizational settings. The curriculum includes an overview of IP fundamentals, remote access technologies, and more advanced topics such as Software Defined Networking. This training is tailored to meet the specific needs of professionals working in technical roles for government agencies.

This five-day instructor-led course is designed for government IT professionals and aims to provide comprehensive training on deploying and configuring Active Directory Domain Services (AD DS) in a distributed environment. Participants will learn how to implement Group Policy, perform backup and restore operations, and monitor and troubleshoot Active Directory-related issues using Windows Server 2016. Additionally, the course covers the deployment of other Active Directory server roles, including Active Directory Federation Services (AD FS) and Active Directory Certificate Services (AD CS), ensuring that participants are well-equipped to manage these critical services for government operations.

This five-day, instructor-led course for government IT professionals in Worcester focuses on enhancing the security of the IT infrastructure they administer. The course underscores the importance of assuming that network breaches have already occurred and provides strategies for protecting administrative credentials and rights. Participants will learn how to ensure that administrators can perform only the necessary tasks at the appropriate times, thereby strengthening overall security protocols.

This five-day instructor-led course is designed to equip professionals responsible for administering and maintaining SQL Server databases with the necessary knowledge and skills to effectively manage an SQL Server database infrastructure. It is also beneficial for those who develop applications that retrieve and present data from SQL Server databases, ensuring alignment with public sector workflows and governance requirements for government operations.

This course is designed to instruct participants in the provisioning of SQL Server databases, both on-premises and within SQL Azure, ensuring alignment with best practices for government.

This one-day course is designed for government SharePoint team members and end users who need to understand how to utilize the team collaboration, document management, and social features of Microsoft SharePoint 2016. The class includes live inline interactive labs where participants engage with both SharePoint and their peers.

Skills Gained

• Navigate SharePoint sites for government.
• Manage content in lists and libraries.
• Create and edit Alerts.
• Collaborate using Tasks lists, Calendars, and Document libraries.
• Work with libraries, including uploading, downloading, editing, content approval, check out/in, and versioning.
• Use the SharePoint social features.
• Utilize OneDrive for Business.

About the Training

This workshop is designed for new users of the Office 365 platform, as well as those who wish to refresh their understanding of its capabilities. It provides an introduction to the functionality and services available, enabling participants to begin working effectively in the new environment.

Purpose of the Training

The training aims to enhance efficiency in collaboration with other users and provide greater control over documents used within the organization.

What Will Microsoft 365 Improve in Your Work?

Upon completion of the training, participants will be able to utilize lists and libraries, manage shared calendars and contacts, and create and customize document and meeting workspaces. They will also learn how to publish documents and information with change history control, contributing to the development of a robust knowledge base.

Where Will You Use the Acquired Knowledge?

The Office 365 platform will significantly enhance the operations of the entire organization. Participants will improve their reporting and collaboration processes within the organization, as well as experience increased ease in accessing data.

What Will You Learn?

This training will equip participants with the skills to work in an environment that optimally supports group work. They will learn effective methods for managing documents and streamlining their workflow, ensuring alignment with public sector workflows, governance, and accountability for government operations.

The Microsoft Power Platform is designed to help organizations enhance their operational efficiency by streamlining, automating, and transforming business tasks and processes. This course will provide students with the skills needed to develop Power Apps, automate workflows, and extend the platform to meet specific business requirements and address complex challenges, all tailored for government use.

This five-day instructor-led course is designed primarily for information technology (IT) professionals with some experience using Windows Server. It is tailored for those who will be responsible for managing identity, networking, storage, and compute resources using Windows Server 2019. The course covers the essential scenarios, requirements, and options relevant to Windows Server 2019, ensuring that IT professionals are equipped with the fundamental administration skills needed to deploy and support this operating system effectively in various organizational settings, including those for government.

This course will provide instruction on the fundamentals of Microsoft's version of the standard SQL language, known as Transact-SQL. It covers both querying and modifying data within relational databases hosted in Microsoft SQL Server-based systems, including Microsoft SQL Server, Azure SQL Database, and Azure Synapse Analytics. The curriculum is designed to align with public sector workflows, ensuring that participants gain skills that are directly applicable for government use.