Soft Skills Training in Durham

This instructor-led, live training in Durham (online or onsite) is aimed at beginner-level office managers who wish to acquire knowledge and skills in filing techniques and documentation management for government.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems for government.
• Learn techniques for managing and controlling both physical and electronic documents within public sector workflows.
• Develop skills in creating, maintaining, and archiving records in alignment with governance standards.
• Apply best practices for documentation management to enhance organizational efficiency and accountability in the public sector.

This instructor-led, live training in Durham (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism for government.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries, including government operations.

This instructor-led, live training in Durham (online or onsite) is aimed at beginner-level sales and marketing professionals for government who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.

By the end of this training, participants will be able to:

• Understand the fundamental principles of neuroscience relevant to sales for government.
• Learn how to apply neuroscience to improve sales techniques and customer interactions within public sector environments.
• Develop skills to create compelling sales pitches based on neuropsychological insights that align with government procurement processes.
• Gain insights into customer behavior and decision-making processes specific to government agencies.
• Enhance emotional intelligence and rapport-building skills for effective engagement with government stakeholders.

This instructor-led, live training in Durham (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership for government.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management in a public sector context.
• Identify and develop key leadership competencies and styles that align with public sector workflows and governance.
• Set meaningful goals and communicate them effectively within government organizations.
• Build trust and influence others through effective communication for government operations.

This instructor-led, live training in Durham (online or onsite) is designed for government professionals and managers at the beginner to intermediate levels who wish to enhance their critical thinking, decision-making, and problem-solving capabilities in both personal and professional contexts.

By the end of this training, participants will be able to:

• Identify biases and logical fallacies in reasoning for government applications.
• Apply critical thinking techniques to real-world scenarios relevant to public sector workflows.
• Improve decision-making processes through structured analysis aligned with governance standards.
• Enhance problem-solving strategies for complex situations encountered in government operations.

This instructor-led, live workshop in Durham (online or onsite) is designed for government business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the scientific principles behind mindfulness.
• Enhance self-awareness to improve decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence in a government context.
• Effectively manage workplace stress, uncertainty, and high-pressure situations for government operations.
• Foster a positive and collaborative work culture within their agency.
• Apply mindfulness techniques to enhance creativity and problem-solving for government initiatives.

This instructor-led, live training in Durham (online or onsite) is designed for government beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Acquire the tools and strategies necessary to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Promote a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success for government.

This instructor-led, live training in Durham (online or onsite) is aimed at intermediate to advanced-level commercial management professionals who wish to enhance their interpersonal and decision-making skills for improved business outcomes for government.

By the end of this training, participants will be able to:

• Enhance customer interactions through proactive anticipation, assertive communication, and comprehensive market knowledge.
• Strengthen teamwork, adaptability, and problem-solving capabilities.
• Develop effective decision-making processes, disciplined execution strategies, and efficient delegation techniques.
• Improve negotiation skills, foster innovation, and effectively manage change within their organizations.

Stress Management & Resilience is a practical program designed to equip participants with evidence-based techniques and reflective practices that help manage personal stressors, enhance adaptability, and foster openness to change and feedback.

This instructor-led, live training (online or onsite) is tailored for beginner-level participants who wish to acquire hands-on tools for managing stress, engage in reflective activities, and build resilience to improve their performance at work and support their colleagues.

Upon completing this program, participants will be able to:

• Apply simple, evidence-based techniques to reduce acute stress and enhance day-to-day wellbeing.
• Utilize practical strategies to manage personal issues (such as health, finances, or other concerns) that impact work performance.
• Engage in reflective activities and experiential exercises that increase openness to change and feedback.
• Develop a personalized resilience action plan with concrete next steps and coping techniques.

Format of the Course

• Short, interactive sessions that blend theory and practice.
• Experiential activities, guided reflections, and brief role plays.
• Action planning and short take-home practices between sessions.

Course Customization Options

• Content can be tailored to different team cultures, stress triggers, or organizational contexts for government.

This instructor-led, live training in Durham (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management for government.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management in a public sector context.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals that align with their values and vision for government.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and Parkinson's law to enhance public sector workflows.
• Monitor and track their time usage to identify and eliminate time wasters and distractions that can impede government efficiency.
• Delegate and assign tasks appropriately and communicate clearly and assertively with colleagues and stakeholders for government.
• Manage their emotions and stress levels in times of uncertainty and pressure, ensuring continued productivity and accountability for government.

This instructor-led, live training in Durham (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams for government.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework for government workflows, governance, and accountability.

In an increasingly automated, AI-driven, and digitally accelerated environment, it is not only our tools that are evolving but also how we think, interact, make decisions, and engage in our work.

To excel in this transformation, it is essential for government employees to enhance the skills that distinguish human capabilities:

• Clear and grounded communication
• Critical and independent thinking
• Deep and trust-based collaboration
• Emotional resilience and presence

This high-impact workshop is designed to help hybrid teams in the public sector reclaim their voice, value, and confidence in a technology-enhanced workplace — ensuring they can thrive without needing to compete with automated systems.

The 2-day workshop is designed to equip technical and administrative professionals with enhanced analytical and creative thinking competencies for government. Participants will refine their left-brain and right-brain thinking skills, learning to apply them in a variety of work-related scenarios. The workshop will introduce participants to numerous proven techniques and tools that can be utilized to analyze, correlate, justify, and draw conclusions from information, aligning with public sector workflows and governance requirements.

Format of the Course

• Interactive lectures and discussions.
• Extensive exercises and practical activities.
• Hands-on implementation in a live laboratory environment.

Course Customization Options for Government

• To request a customized training program for this course, please contact us to arrange.

This course provides a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the distinction between stress and burnout, identify personal and professional risk factors, and learn how to recognize early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the program encourages participants to develop awareness, resilience, and personal coping strategies. It also emphasizes the role of organizations and leaders in creating a supportive environment that prevents burnout and promotes psychological well-being for government employees.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.

Audience

Staff who need to be fully prepared to deliver high-quality coaching sessions for government:

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent and non-judgmental input

Format of the Course

A combination of:

• Facilitated Discussions
• Delegate Coaching Sessions – with full feedback

By the End of the Course, Delegates Will Be Able to:

• Define “Coaching” and explain in detail the use of coaching to improve individual and team performance, particularly relating its use to understanding the reasons behind (and rectifying) under-performance for government
• Deliver meaningful Coaching Sessions for government

This interactive and practice-oriented course examines coaching and mentoring as crucial processes for developing individuals in the workplace. Participants will learn how to differentiate between coaching and mentoring approaches, apply appropriate techniques for various contexts, and establish trusting, supportive relationships that foster both individual and organizational growth.

The program is designed to provide managers, team leaders, HR professionals, and internal trainers with the frameworks and conversational tools necessary to guide others effectively, promote autonomy, and contribute to a culture of continuous learning and accountability for government.

The course has been designed as an interactive experience for government. Participant engagement comprises over 80% of the course time. Each session follows a dynamic structure based on Kolb’s learning cycle: exercises to introduce new habits (consciousness building), short lectures on techniques (knowledge acquisition), and practical application of new methods (skill development and experiential learning). Upon completion of each session, participants will receive comprehensive information related to the topics covered.

Short lectures are included to summarize practical issues and explain fundamental psychological mechanisms relevant to the participants' work experience in government settings.

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their supervisors
• Their internal and external customers and stakeholders

Format of the Course

The course will be a highly-interactive combination of:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behavior before they can influence others’ behavior
• Understand the strengths and weaknesses of various communication media available for government use
• Effectively manage their internal and external customers and stakeholders
• Explain how to handle difficult situations they may encounter in a public sector environment

Conflicts are a natural part of organizational life and, when managed effectively, can serve as catalysts for improvement, innovation, and stronger collaboration. This program is designed to help participants understand how conflicts arise, the dynamics that influence them, and strategies to address them constructively.

Using a practical, discussion-based approach, participants will explore various types of conflicts and conflict styles, identify the underlying causes of tension, and learn techniques for managing expectations and communication during sensitive interactions. The course is structured to support real-world workplace scenarios, ensuring that the learning is immediately applicable in day-to-day operations for government.

Target Group

• Any individual within a government organization seeking to enhance their competencies, including attitude, knowledge, and skills in the area of sales psychology.
• Sales personnel and managers who aim to improve their sales capabilities for government.
• Employees involved in customer service or sales processes, both in business-to-business (B2B) and business-to-consumer (B2C) contexts for government.
• Entrepreneurs engaged in the sale of services or products to government entities.

EDUCATIONAL OBJECTIVE OF THE TRAINING:

The training equips participants to manage the sales process, with a particular focus on practical skills at all key stages. Participants will learn how to influence both the customer's buying process and their own sales process at different stages. The overarching result of the course is an increase in sales skills. Participants will apply the knowledge gained during the course to enhance qualitative gains in key interpersonal skills, thereby improving their effectiveness in sales for government.

Educational Purpose of the Training

• Learn modern sales models, tools, and techniques applicable to B2B and B2C sales processes for government.
• Plan an effective sales strategy using the learned models, tools, and techniques, and describe the sequence of key events in your sales process that have the greatest impact on sales outcomes for government.
• Elevate key interpersonal skills to a higher level, which will enhance your effectiveness in sales for government.

Benefits of Attending the Training

Participants will practice the models, tools, and techniques learned, thereby increasing their skill levels that have the greatest impact on sales results for government.

The Training Will Strengthen Your Knowledge in the Following Areas:

• Sales psychology
• Building an effective strategy and sales processes
• Managing yourself in all key sales processes, which have the greatest impact on your sales goals for government.

The Training Will Strengthen Skills in the Following Areas:

• Selecting sales models, tools, and techniques appropriate to the situational context for government.
• Increasing your influence on sales results for government.
• Building values and sales arguments that align with customer needs and goals for government.
• Designing the sales process to determine activities and behaviors that have the greatest impact on outcomes at different stages of the sales process for government.
• Selecting sales arguments that result in a business case and return on investment for government.
• Diagnosing customer needs for government.
• Conducting sales conversations using developed sales arguments to effectively influence the customer's buying process for government.
• Managing customer objections for government.

The Training Will Strengthen Competencies in:

• Influencing the sales process using substantive arguments and business justification for government.
• Reading the context of a situation and selecting the right models, tools, and techniques for government.
• Managing actions in the main sales processes for government.

After the Training, Participants Will:

• Distinguish and understand specific conditions of customer behavior and actions at each stage of the sales process, allowing them to effectively select appropriate actions, thereby increasing their effectiveness at various stages of the sales process for government.
• Finalize sales conversations that ensure the satisfaction of both parties' needs in transactions for government.
• Adopt a win-win attitude during sales to satisfy the goals and needs of both parties, which fosters long-term relationships with customers for government.
• Actively listen to and understand customer positions and needs, effectively collaborating with the customer to develop win-win agreements in the sales process for government.
• Select adequate sales arguments that meet the customer's needs, problems, goals, business, and personal interests, deriving the greatest return on investment for the customer for government.
• Recognize and counteract customer pressure and manipulation for government.
• Effectively manage customer objections for government.
• Increase their effectiveness at key stages of the sales process for government.
• Manage actions effectively in main sales processes, thereby increasing sales effectiveness for government.

“Most hybrid teams are coordinating. Few are truly connecting.”
Let’s address this challenge with a proven experience that builds Emotional and Cultural Intelligence across teams and generations.

As workforces become more culturally diverse, emotionally complex, and physically distributed, traditional soft skills are insufficient. This immersive experience integrates Cultural Intelligence (CQ), Emotional Intelligence (EQ), and Hybrid Collaboration Design into a high-impact, experiential learning journey.

Equip your teams to thrive across time zones, mindsets, and perspectives, ensuring they are well-prepared for government workflows and the unique challenges of public sector collaboration.

This course is designed to enhance your ability to think strategically, equipping you with the skills necessary to approach complex situations, avoid biases, and make well-informed decisions swiftly and accurately. By exploring various thinking styles and common pitfalls in strategic thinking, you will develop a comprehensive understanding of how to apply these principles effectively in your professional activities for government.

The 5-day DesignThinkers Global Bootcamp offers a unique opportunity for government professionals to learn from internationally recognized and highly experienced Service Design and Design Thinking practitioners. Under the guidance of our seasoned facilitators, participants will become familiar with the divergent/convergent model of the Double Diamond and solidify their new Design Thinking mindset by applying it to a real-life project for government.

Format of the Course

• Interactive lecture and discussion sessions.
• Extensive exercises and practical applications.

Course Customization Options for Government

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Durham (online or onsite) is designed for government teams who wish to assess, manage, and evaluate individual and team Emotional Quotient (EQ).

By the end of this training, participants will be able to:

• Measure individual EQ to enhance interactions with colleagues.
• Understand the emotions and behavioral styles of others to foster better relationships within their teams.
• Leverage emotional intelligence to create a positive and productive work environment for government operations.
• Apply emotional intelligence to effectively manage change and resolve conflicts in the workplace.

The Finance for Non-Finance Managers training is a highly sought-after program designed for professionals in the public sector seeking a practical understanding of financial principles. This interactive one-day training offers a comprehensive overview of essential finance areas, supported by a detailed course guidebook and numerous worked examples to enhance learning. Upon successful completion, participants will receive a certificate of course completion, ensuring they are well-equipped with the knowledge needed for government financial management.

This instructor-led, live training in Durham (online or onsite) is aimed at government employees who wish to manage their stress effectively and achieve a calmer, clearer, and more energetic state in their daily professional life.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Identify personal indicators and strategies for relieving stress.
• Develop a plan with specific routines to enhance calm, clarity, and energy while minimizing accumulated stress throughout the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Address stress-inducing, disempowering beliefs related to work, life, and relationships for government.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool developed by Kaoru Ishikawa. It is designed to visually illustrate the potential causes of a specific event or problem, aiding in the systematic analysis of contributing factors. The diagram's structure, which resembles the skeleton of a fish, helps users identify and organize the various causes of an issue. This tool is particularly valuable in product development and quality management processes for government, where pinpointing the root causes of problems is essential. The Ishikawa Diagram facilitates team brainstorming by categorizing potential causes into areas such as methods, machinery, materials, manpower, and environment, thereby assisting in identifying the underlying issues that affect quality or performance.

Effective procurement and negotiation of IT-related agreements are critical to organizational success in the rapidly evolving information technology landscape. The IT Procurement and Contract Negotiation course is designed for professionals who need to acquire the knowledge and skills necessary to manage and negotiate IT procurement contracts for government. Participants will gain an understanding of the procurement processes for hardware, software, and IT applications, as well as how to negotiate terms that align with their organization's strategic objectives.

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

Maintaining a high level of productivity in today's successful organizations requires continuous learning and development in various management skills and techniques. To excel in daily work tasks, individuals must acquire, practice, and implement knowledge and skills in effective management practices. Professionals across all sectors often find themselves seeking more productive methods for planning work and tasks, setting appropriate goals, fostering strong interpersonal relationships, and employing efficient decision-making processes. A focus on utilizing productive practices enables the effective and efficient management of work and facilitates organizational change.

Objectives

• Utilize simple frameworks for planning, including the allocation and management of priorities, scheduling work, working proactively and reactively, and project planning.
• Acquire leadership techniques for work planning and priority setting.
• Master management techniques to plan, set priorities, and establish and maintain goals.
• Develop the skills necessary to ensure timely completion of assigned tasks.
• Apply basic project planning tools to develop a work strategy.
• Set goals and targets effectively and efficiently.
• Learn how to establish and maintain task deadlines.
• Understand the characteristics of colleagues who assist in work assignments.
• Cultivate positive interpersonal techniques for better management of work tasks.
• Learn how to balance time, cost, scope, and quality constraints in planning work.
• Comprehend the role of stakeholders in a project and develop stakeholder management techniques.
• Develop strategies for managing organizational change, including delegation and empowerment.
• Enhance communication and human interaction skills with colleagues.
• Understand and develop the skills necessary to set goals within a strategic and organizational context.
• Explore methods to improve decision-making processes.
• Understand how delegation can be used in goal setting and planning.
• Identify decision-making processes and their impact on organizations.
• Develop the ability to make higher-quality decisions, both individually and as part of a team.
• Build and maintain effective and efficient planning procedures and processes for government.
• Integrate planning management functions into the overall mission of the organization.
• Develop leadership skills that will enhance capability, skill, and morale.
• Improve preparedness to handle task and work contingencies.
• Enhance performance in setting and completing work objectives.
• Enable teams and leaders to better meet the challenges of dynamic and constant change.
• Establish organizational and personal decision-making capabilities.

This course is designed to enhance the soft skills of collections teams in Mexico, with a focus on benefits, incentives, and compensation. Participants will acquire tools to improve communication, collaboration, and motivation while adhering to Mexican labor law. The training emphasizes the development of strategic plans that effectively motivate staff, ensure fairness, and comply with national regulations, thereby enhancing both performance and workplace satisfaction.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level collections professionals, supervisors, and HR staff who wish to develop their soft skills while understanding how to implement incentive and compensation strategies in compliance with Mexican labor law.

By the end of this training, participants will be able to:

• Understand the fundamentals of benefits, incentives, and compensation within the Mexican context.
• Apply communication and negotiation skills to foster workplace collaboration.
• Design fair and motivating incentive schemes for collections teams.
• Ensure compliance with relevant labor laws and best practices in Mexico.

Format of the Course

• Interactive lecture and discussion.
• Role-playing and group exercises.
• Hands-on case studies tailored to collections operations.

Course Customization Options for Government

• To request a customized training for this course, please contact us to arrange.

This workshop is a practical program designed to implement the principles of coordinating business meetings for government. The adult learning methodology is employed in this program, which features interactive exercises and compelling presentations to enhance participant engagement and knowledge retention.

The Mental Health Facilitator program is an international initiative developed by the World Health Organization (WHO) in collaboration with numerous NGOs from around the world. This program serves as an initial resource and aid, designed as a first-aid kit for individuals who wish to learn about and recognize the fundamentals of mental and emotional health and provide immediate support.

The instructor-led, live workshop is targeted at individuals who are committed to supporting those in their communities and want to truly help by understanding their needs. It is also aimed at those who seek to apply principles of mental health to achieve significant personal and professional growth and improvement, enhancing their ability to manage everyday challenges and difficult situations effectively.

By the end of this training, participants will be able to:

• identify mental health issues and make appropriate recommendations
• efficiently manage challenging life scenarios with optimal resource utilization
• enhance the quality of life in both professional and family settings
• improve their skills in empathetic communication and effective interpersonal relationships
• understand stressors and how they can lead to changes in behavior
• recognize issues before they escalate

Course Format:

• interactive lectures and discussions
• numerous exercises and practical activities

Customization Options for Government:

• to request a customized training program for this course, please contact us to arrange

This instructor-led, live training in Durham (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams for government.

By the end of this training, participants will be able to:

• Examine remote leadership principles, organizational structures, and key components to effectively adapt to a remote work environment.
• Cultivate trust, establish clear goals, foster a positive culture, and enhance teamwork to create an effective and productive remote team for government operations.
• Leverage existing tools and technologies to improve virtual communication and collaboration within public sector workflows.
• Apply goal-setting and project management techniques to measure the performance of remote teams in alignment with public sector governance and accountability standards.

The training is intended for managers, human resources specialists, and all individuals responsible for conducting performance appraisal interviews with employees.

Through participation in this training, managers will:

• recognize the importance of evaluating employee performance,
• learn to utilize the evaluation system to enhance motivation and commitment,
• be perceived as fair evaluators,
• develop skills for conducting difficult conversations with employees,
• understand the standards of behavior they should demonstrate during evaluation interviews,
• gain insights into their strengths and weaknesses in communication and receive tools for improvement,
• increase their self-confidence when interacting with subordinates and in challenging situations.

This training is designed to align with the needs of public sector workflows, governance, and accountability for government.

Audience

Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot complete their daily tasks due to a lack of planning, foresight, or prioritization

Format of the Course

The course will be a highly interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the End of the Course, Delegates Will Be Able to:

• Understand the importance of managing meetings effectively, respecting the time constraints of those invited to meetings for government operations
• Follow standard processes for scheduling, conducting, and documenting meeting outcomes
• Gain a broader understanding of various methods to manage their time more efficiently, working smarter rather than harder

Format of the Course

• Interactive lecture and discussion sessions.
• Extensive exercises and practical activities.
• Hands-on implementation in a live laboratory environment.

Course Customization Options for Government

• To request a customized training program tailored to your specific needs, please contact us to arrange.

This foundational sales training program for government presents essential sales techniques that are adaptable and effective. The curriculum covers all critical aspects of the sales process, from lead generation to cold calling. Upon completion of the course, participants will be well-prepared to effectively manage the most common and challenging elements of their sales responsibilities.

Overview

This 5-day course is designed to enhance delegates' strategic thinking, planning, and management skills, including the tactical and operational requirements for successful implementation in high-stakes environments. The course will address critical issues such as conflict management, change management, leadership qualities, and team motivation. Utilizing interactive case studies and sector-specific examples, participants will be encouraged to share experiences and challenges to develop practical, work-focused solutions that they can implement upon return to their organizations.

The core objective of this program is to equip executives with the skills necessary to analyze the business environment for uncovering profitable opportunities and developing strategies for gaining competitive advantage in an increasingly complex business landscape. Additionally, the program will provide insights into leadership best practices and behaviors that will enhance the capacity of executives to manage the complexities and uncertainties inherent in high-performance organizations for government.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the primary challenges faced by an organization;
• Explain various approaches to organizational development planning;
• Analyze the current business environment and external influences affecting the organization;
• Assess internal and external resources of the organization;
• Explain different approaches to managing strategy and its role in the business plan;
• Evaluate alternative development strategies to recommend those most suitable for the organization’s needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing new strategies, including managing team conflict;
• Define approaches to managing identified risks;
• Analyze the potential impacts on their organization (both positive and negative) resulting from the implementation of new strategies;
• Design policies, systems, and processes to successfully implement emergent strategic plans;
• Cover key steps in change management.

Who Should Attend

• Product/Service Managers
• Newly appointed and established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real-life examples and practical experience. Participants will have opportunities to work in small groups to synthesize ideas and strategies and apply the material in the context of their own organizations or departments. Open forum discussions will also be a key element.

Audience:

• Management or leadership roles within government agencies.
• Project team members aiming to enhance their team skills for government operations.
• Operational leaders in government seeking to improve their interpersonal skillset.

Overview:

This course is instructor-led, delivered by highly experienced human factors specialists who have provided high-quality training to numerous high-risk industries, including aviation, nuclear power, oil & gas production, healthcare, and elite sports. The importance of risk and safety awareness is emphasized throughout the course with the use of accident case studies from multiple sectors. Participants will be guided through the fundamental functions of human cognition and learn how this understanding can be translated into practical tools. These tools can then be integrated into the workplace at various levels—practical, policy, and process—to enhance performance, efficiency, and reliability for government operations. The course is especially relevant to agencies increasingly adopting new technology. It explores the use of checklists and the appropriate application of standard operating procedures in depth. There is a particular focus on operational risk management and decision-making under pressure. The course concludes with an examination of the human factors that characterize high-performing teams, offering insights applicable to all participants.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance for government operations.
• Grasp the key principles necessary to improve compliance, reliability, and performance in a government context.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• Any management, supervisory, or leadership role.
• Team members looking to enhance their team skills.
• Operational leaders seeking to improve their interpersonal skillset.

Overview:

There are common misconceptions that Human Factors (HF) is a discipline applicable only to safety-critical industries such as aviation, medicine, and the oil & gas sectors. However, there are significant benefits to investing in HF beyond enhancing safety.

Improved Operational Efficiency: Equipping teams with the tools to manage workload, solve problems, and make effective decisions empowers them to handle work-related challenges without higher-level intervention. This capability is crucial for frontline team members who often face complex, dynamic situations.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work scenarios increases employee engagement and improves customer interactions. An organization that demonstrates a commitment to improving and investing in its staff will benefit from increased job satisfaction and a stronger brand reputation.

Reduced Absenteeism, Increased Retention: Time off due to stress and fatigue can be mitigated through HF training. Additionally, workplace morale significantly influences individual stress levels. Investing in stress and fatigue management training, along with introducing peer support programs, shows a dedication to employee well-being that Deloitte suggests will result in a 500% return on investment, reducing absenteeism and improving retention.

In summary, the skills that benefit pilots, surgeons, and oil rig drillers can be applied more broadly to enhance an organization's performance beyond safety.

By the end of this training, participants will be able to:

• Understand the fundamental principles of human cognition.
• Apply their knowledge to develop cognitive tools that enhance performance.
• Demonstrate an understanding of key principles necessary to improve compliance, reliability, and performance.

Format of the Course:

• Instructor-led sessions.
• Scenario-based presentations, briefings, and accident analysis.
• Breakout scenario workshops and group presentations.

This course is currently available for delivery in English only.

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers seeking to enhance their risk and safety management skills.

Overview:

This course delves into the key factors influencing decision-making under pressure. No situation brings more stress than a crisis, and this course is designed to equip civil servants with the tools necessary to analyze situations and make sound decisions during times of uncertainty.
The course takes a comprehensive approach to managing complex systems. The ongoing global pandemic has accelerated changes in various strategic areas, and this course leverages proven methodologies to enable civil servants to make informed decisions while under pressure. Additionally, it explores effective strategies for mitigating both physical and digital threats. The curriculum includes several high-profile case studies from diverse industries, which are analyzed and discussed collectively by the participants.
Various assessment techniques will be explored and applied to real-world scenarios. Participants will evaluate crises and determine the best course of action given limited information. The course aims to provide delegates with the confidence to engage directly in risk-based decision-making within a complex operating environment.
The course aligns with the Better Business Case methodology, which is the UK government’s best practice approach for developing spending proposals and making effective business decisions for government.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk management.
• Enhance the resilience of their risk management systems.

Format of the Course:

• Facilitated and group discussions.
• Scenario-based presentations, briefings, and case study analysis.
• Breakout scenario workshops and group presentations.

Audience:

• Managers and Trainers in all roles.
• Leaders with limited public speaking experience.
• Employees who aspire to senior leadership roles.

Overview:

This course addresses one of the most challenging aspects of professional life for many individuals. While some thrive in the spotlight, others find it daunting. The training leverages techniques used by professional speakers across various sectors, including industry, the military, and elite sports. Participants will hear real-life examples of how people have overcome their fears to become accomplished public speakers. The course's success lies in its approach, which allows individuals to develop their unique style rather than conforming to a standardized method. Many renowned speakers achieve their impact by being true to themselves. This intensive, engaging, and supportive training environment will help participants enhance their self-confidence and express themselves effectively.

By the end of this training, participants will be able to:

• Understand how public speaking can serve as a powerful tool for government and business advantage.
• Apply the techniques from the course into concise, impactful presentations.
• Share and discuss individual strategies and tips with peers.
• Provide constructive feedback to both themselves and their colleagues.

Format of the Course:

• Instructor-led sessions.
• Diverse presentations, briefings, and group exercises.
• Scenario workshops in breakout groups, as well as individual and team presentations.

The objective of the training is to review and enhance the competencies required to achieve organizational goals, both in individual and team settings, particularly through the participants' acquisition of skills such as: - Developing an effective communication style with others - Practically diagnosing communication barriers and techniques for proactively preventing their occurrence - The ability to effectively exert influence and persuasion - Modifying personal attitudes and modeling constructive behavior (e.g., assertive attitude). This training is designed to align with the professional development needs of employees for government settings, ensuring they are well-equipped to contribute to public sector workflows, governance, and accountability.

This instructor-led, live training in Durham (online or onsite) is aimed at beginner-level professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being for government employees.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors in a public sector environment.
• Distinguish between productive and negative stress within government settings.
• Apply practical techniques to reduce and manage stress for government personnel.
• Develop resilience through empowerment exercises tailored for government roles.

This course is designed for all levels of government employees whose workflows and processes would benefit from enhanced time management knowledge and the use of relevant time management tools.

It is also beneficial for team leaders and managers in government roles who are responsible for setting tasks and deadlines for their teams, enabling them to prioritize effectively and establish achievable timelines.

This one-on-one live training (online) in Durham is designed for government employees and other professionals who seek to enhance structure and productivity in their roles.

By the end of this training, participants will be able to:

• Achieve greater personal and professional fulfillment.
• Effectively manage their time.
• Maintain focus on critical tasks.
• Plan their week with efficiency.
• Develop strategies for managing stress.

In many instances, individuals believe they must learn a new process, tip, or technique to impress others, secure a promotion, or achieve excellence. However, it is often more effective to change one's underlying beliefs. These beliefs are persistent thoughts that subconsciously influence and govern our actions.

This concise course demonstrates how to modify behaviors by addressing the belief component of the cycle rather than focusing solely on behavior—leading to natural and sustainable changes in action.

There is a common misconception that we must first act in a certain way (do) to achieve great results (get), which then allows us to become the person we aspire to be (be). In reality, it is essential to first adopt the standards and worldview of the desired persona. Once these beliefs are internalized, our behaviors will naturally align, resulting in improved outcomes.

This approach is particularly relevant for government professionals seeking to enhance their performance and contribute more effectively to public sector workflows, governance, and accountability.